Technical Account Manager - Fully Remote in London

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance. The world's leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube. Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts. How you'll make an impactCollaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement planManage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risksServe as a central point for client technical information and contribute to the account strategy alongside the broader account teamSupport the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharingAct as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: Dataiku platform architecture and deploymentPlatform operations and upgradesBest practices for platform usageSecurity, data management, and compute resourcesML-Ops, monitoring, and scaling strategiesAssist clients in integrating the product into their systems and troubleshoot technical challengesCapture client feedback and feature requests to inform the Product and Engineering teamsAdvise client tech leaders on complementary technologies and long-term technical strategy. Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOpsWhat you'll need to be successful7+ years of experience in a customer-facing technical roleNative or bilingual proficiency in EnglishStrong communication and client relationship skillsExperience supporting both pre- and post-sales engagementsProficiency in Linux system administration, including networkingExperience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)Hands-on experience with cloud platforms (AWS, Azure, GCP)Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuningFamiliarity with the Hadoop and/or Spark ecosystemsHow you'll stand out Experience with PythonData-Science knowledgeBasic knowledge of JavaFamiliarity with ML-Ops practices and toolsWhat does the hiring process look like? #LI-Hybrid #LI-AN1Initial call with a member of our Technical Recruiting teamVideo call with the TAM Hiring ManagerTechnical Assessment to show your skills (Home Test)Debrief of your Tech Assessment with TAM Team membersCustomer-facing situational peer interviewFinal Interview with the VP Field EngineeringWhat are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process.