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- Tasks: Help customers solve technical issues with our AI platform and collaborate with internal teams.
- Company: Join Dataiku, a leader in AI success and innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in the evolving world of AI while developing your skills.
- Qualifications: 3+ years in technical support, experience with cloud platforms, and strong problem-solving skills.
- Other info: Be part of a diverse team that values collaboration and innovation.
The predicted salary is between 45000 - 55000 £ per year.
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance.
The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value.
What To Know About The Dataiku Support Team
At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.
How You’ll Make An Impact
We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.
- Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels.
- Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement.
- Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution.
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise.
- Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment.
What You’ll Need To Be Successful
- At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product.
- Experience with cloud platforms such as AWS, Azure, and GCP.
- Experience with Docker and Kubernetes.
- Collaborative and helpful mindset with a focus on always working as a team.
- A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors.
- Proficiency working with Unix-based operating systems.
- Experience with relational databases (or data warehouses like Snowflake) and SQL.
- Ability to read and write Python or R code.
What Will Make You Stand Out
- Experience with big data technologies, such as Hadoop or Spark.
- Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos.
- Experience with ML models and LLMs.
What does the hiring process look like?
- Initial call with a member of our Technical Recruiting team.
- Video call with the Technical Support Manager.
- Technical Assessment to show your skills (Home Test).
- A technical interview with the TSE team to build on the assessment you completed.
- Final Interview with the VP Technical Support.
At Dataiku, you will be part of a journey to shape the ever-evolving world of AI. We are not just building a product; we are crafting the future of AI. If you are ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can’t wait to welcome you to Dataiku!
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.
If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com.
Protect yourself from fraudulent recruitment activity. Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity.
Technical Support Engineer in Ledbury employer: Dataiku
Contact Detail:
Dataiku Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Ledbury
✨Tip Number 1
Get familiar with Dataiku's platform! Dive into their blog and YouTube channel to understand the ins and outs of their Everyday AI Platform. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current Dataiku employees on LinkedIn and engage with them. Ask about their experiences and any tips they might have for your application process. A personal connection can make a huge difference!
✨Tip Number 3
Prepare for the technical assessment by brushing up on your skills! Review cloud platforms, Docker, Kubernetes, and SQL. Practising common troubleshooting scenarios can also give you an edge when it comes to problem-solving questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dataiku team and ready to contribute to our mission.
We think you need these skills to ace Technical Support Engineer in Ledbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your experience with cloud platforms, Docker, and Kubernetes, as well as any relevant technical problem-solving skills. We want to see how you fit into our team!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Include specific examples of how you've tackled complex issues in previous roles, especially those involving big data technologies or programming languages like Python or R. This will help us see your potential impact at Dataiku.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re genuinely interested in joining our team at Dataiku!
How to prepare for a job interview at Dataiku
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud platforms like AWS, Azure, and GCP. Familiarise yourself with Docker, Kubernetes, and any big data technologies mentioned in the job description. Being able to discuss these confidently will show that you're ready to tackle the technical challenges at Dataiku.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your technical problem-solving abilities during the interview. Think of specific examples where you've successfully debugged issues or performed advanced log analysis. This will help the interviewers see how you approach complex problems and your ability to think on your feet.
✨Communicate Clearly and Collaboratively
Since the role involves working closely with customers and internal teams, practice articulating your thoughts clearly. Be ready to discuss how you've collaborated with others in past roles, especially when it comes to escalating issues or sharing feedback. This will highlight your team-oriented mindset.
✨Prepare for Technical Assessments
Expect a technical assessment as part of the hiring process. Review relevant coding languages like Python or R, and brush up on SQL and Unix-based systems. Practising common technical problems can help you feel more confident and prepared for this part of the interview.