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- Tasks: Support global HR inquiries and improve processes in a dynamic, multicultural environment.
- Company: Join Dataiku, the leading Universal AI Platform transforming how organisations harness AI.
- Benefits: Enjoy flexible hours, remote work options, and a culture that values innovation and personal growth.
- Why this job: Make a real impact in a fast-paced role while collaborating with diverse teams across the globe.
- Qualifications: 5+ years in HR operations, fluent in English and another European language, with strong attention to detail.
- Other info: Dataiku is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
We’re looking for a Global People Services Specialist with a strong service mindset, excellent attention to detail, and a passion for continuous improvement. In this role, you’ll support our global workforce by resolving Tier 1+ HR inquiries and contributing to process improvements in a fast-paced, multicultural environment. This role is ideal for someone with strong HR operations experience, a customer-focused mindset, and the ability to thrive in a fast-paced, multicultural, and constantly evolving environment.
Responsibilities:- Provide Tier 1+ support to employees and managers across Americas, EMEA, and APAC, resolving a broad range of HR inquiries and issues via our ticketing system (FreshService).
- Own key employee lifecycle processes such as onboarding, offboarding, employment contracts, letters, benefits administration, and leaves of absence (LOA).
- Execute accurate and timely HR transactions in our HRIS System (Workday), including data changes, reporting, and access resets.
- Contribute to the ongoing improvement of knowledge base articles, SOPs, and HR documentation.
- Collaborate closely with People Business Partners, Payroll, Talent Acquisition, Global mobility, and stakeholders to support cross-functional processes.
- Identify recurring issues and provide feedback to improve operational efficiency and employee experience.
- Work flexible hours as needed to support global time zones and critical timelines.
- Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2+) questions and issues appropriately.
- Meet the defined performance standards and service level agreements.
- Operate with top-quality communication and customer service skills, providing a consistent and positive experience for our employees.
- Prioritize ticket resolution based on key internal timelines such as payroll, onboarding, offboarding, and other.
- Assist with data integrity efforts, day-to-day operations, and administrative tasks within the People Operations team, as needed.
- 5+ years of experience in an HR shared services, HR Operations, generalist, or employee support role in a fast-paced environment.
- Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts).
- Experience with global employee populations and working across multiple regions and time zones.
- Must be fluent in English and in at least one additional European language, such as French, German, or Spanish.
- Ability to work flexible hours to support global stakeholders across multiple time zones.
- Hands-on experience with HR systems (Workday preferred, Docusign), and ticketing tools (FreshService or similar).
- Excellent attention to detail, communication, and problem-solving skills.
- Growth mindset and continuous improvement orientation.
- Comfortable operating in high-volume and high-ambiguity environments.
Global People Services Specialist employer: Dataiku
Contact Detail:
Dataiku Recruiting Team
reasonable-accommodations@dataiku.com
StudySmarter Expert Advice 🤫
We think this is how you could land Global People Services Specialist
✨Tip Number 1
Familiarise yourself with the HR systems mentioned in the job description, particularly Workday and FreshService. Having hands-on experience or even a basic understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in handling Tier 1+ HR inquiries and employee lifecycle processes. Be prepared to discuss specific examples of how you've resolved issues or improved processes in previous roles during interviews.
✨Tip Number 3
Showcase your ability to work in a multicultural environment by sharing experiences where you've collaborated with diverse teams. This will demonstrate your adaptability and customer-focused mindset, which are crucial for this role.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement. Think of instances where you've identified recurring issues and implemented solutions, as this aligns perfectly with the responsibilities of the Global People Services Specialist.
We think you need these skills to ace Global People Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR operations experience and showcases your customer-focused mindset. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for continuous improvement and your ability to thrive in a multicultural environment. Mention specific examples of how you've resolved HR inquiries or contributed to process improvements in previous roles.
Highlight Language Proficiency: Since fluency in English and at least one additional European language is required, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Problem-Solving Skills: In your application, include examples of how you've tackled complex HR issues or improved operational efficiency. This will demonstrate your strong attention to detail and problem-solving abilities, which are crucial for this role.
How to prepare for a job interview at Dataiku
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Global People Services Specialist. Familiarise yourself with HR operations, employee lifecycle processes, and the specific tools mentioned in the job description, like Workday and FreshService.
✨Showcase Your Service Mindset
Demonstrate your strong service mindset during the interview. Be prepared to discuss examples where you've successfully resolved HR inquiries or improved processes, highlighting your customer-focused approach.
✨Highlight Multicultural Experience
Since this role involves supporting a global workforce, share any experiences you have working in multicultural environments. Discuss how you’ve adapted to different cultures and time zones, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-volume situations. Think of specific instances where you identified recurring issues and contributed to operational efficiency.
