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- Tasks: Manage pet insurance claims from start to finish, supporting customers in German and English.
- Company: Join a fast-scaling InsurTech backed by Y Combinator, transforming the insurance claims process.
- Benefits: Enjoy remote work, 28 days annual leave, private health insurance, and an annual training budget.
- Why this job: Be part of a compassionate team making a real difference in pet insurance experiences.
- Qualifications: Fluent in German and English with 2+ years of insurance claims experience required.
- Other info: Work remotely from the UK or Ireland and enjoy the flexibility to work abroad.
The predicted salary is between 36000 - 60000 £ per year.
German-Speaking Pet Claims Handler (Remote – UK or Ireland)
Fully Remote
We’ve been exclusively retained to recruit for one of the world’s most ambitious and fast-scaling InsurTechs - one that’s quietly reshaping how insurance claims are processed, from start to finish. Backed by Y Combinator and trusted by some of the world’s largest insurance carriers, this company is on a mission to turn every insurance claim into a fair and positive experience. Their founding team built an insurance company from the ground up and now they’re combining real-world experience with advanced AI to solve the inefficiencies most insurers can’t touch.
This is a rare opportunity to join a high-calibre, forward-thinking team where you’ll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims - with a particular focus on supporting German-speaking customers.
You’ll be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. You’ll manage the end-to-end lifecycle of pet claims, helping customers through emotionally charged moments with clarity and care—while making sound, policy-driven decisions.
- Manage a portfolio of pet insurance claims from first notification to final resolution
- Liaise with customers and third parties in both German and English, ensuring a smooth, supportive experience
- Apply policy coverage accurately and fairly
- Deliver consistent, high-quality outcomes in line with SLAs
Requirements:
- Fluent German speaker with strong English communication skills (written & verbal)
- ~2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar)
- Confidence interpreting policy wordings and making indemnity decisions
- Remote-first setup (UK or Ireland)
- 28 days annual leave + option to work 30 days abroad each year
- Generous, transparent compensation and equity
- Private health insurance
- Annual training budget
If you’re passionate about pet insurance and want to be part of something transformational, we’d love to hear from you.
Contact Detail:
DATAHEAD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote - Insurance Claims Handler
✨Tip Number 1
Familiarise yourself with the specific pet insurance policies and claims processes. Understanding the nuances of pet insurance will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, especially in a professional context. Being able to communicate effectively with German-speaking customers is crucial, so practice common phrases and industry-specific terminology.
✨Tip Number 3
Showcase your empathy and customer service skills during any interactions. This role requires a compassionate approach, so be prepared to discuss how you've handled emotionally charged situations in the past.
✨Tip Number 4
Research the company’s mission and values thoroughly. Understanding their focus on transforming the insurance claims experience will allow you to align your answers with their goals during interviews.
We think you need these skills to ace Remote - Insurance Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling insurance claims, especially in the pet insurance sector. Emphasise your fluency in German and English, as well as any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pet insurance and your understanding of the company's mission. Mention your experience in managing claims and how you can contribute to delivering compassionate customer experiences.
Highlight Relevant Experience: In your application, focus on your 2+ years of experience in insurance claims handling. Provide specific examples of how you've managed claims from start to finish, particularly in emotionally charged situations.
Showcase Communication Skills: Since the role requires liaising with customers in both German and English, make sure to demonstrate your strong communication skills in your written application. Use clear and concise language to convey your points effectively.
How to prepare for a job interview at DATAHEAD
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both tongues.
✨Understand the Company’s Mission
Familiarise yourself with the company's mission to transform the insurance claims process. Be ready to discuss how your values align with theirs and how you can contribute to creating a positive experience for customers, especially in emotionally charged situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Think of examples from your past experience where you successfully managed claims or resolved customer issues, particularly in high-pressure situations.
✨Know Your Policies
Brush up on your knowledge of insurance policies, especially those related to pet claims. Be prepared to discuss how you interpret policy wordings and make indemnity decisions, as this will be crucial in demonstrating your expertise during the interview.
