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- Tasks: Lead a major omnichannel tech transformation for a globally recognised retail brand.
- Company: Join a prestigious global retail brand with ambitious growth plans.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Why this job: Shape the future of retail technology and enhance customer experiences on a global scale.
- Qualifications: Proven IT leadership in retail and hands-on experience with D365 ERP and Salesforce Commerce Cloud.
- Other info: Be part of a dynamic team driving innovation and strategic growth.
The predicted salary is between 72000 - 108000 £ per year.
A globally recognised retail brand is undergoing a major omnichannel transformation and is seeking an experienced Head of Technology to lead the next phase of its digital, operational, and customer-experience evolution. This is a pivotal leadership role with full ownership of the technology strategy, architecture, and delivery across stores, eCommerce, supply chain, and corporate systems. You will define and execute a long‐term roadmap that modernises the entire tech estate and positions the brand for scalable, customer‐centric growth.
Reporting directly to the CEO, you will shape the technology vision for a business with a rich heritage, strong international presence, and ambitious plans for the future.
What You'll Lead- Develop and deliver a technology roadmap that enables a truly omnichannel end‐to‐end customer experience.
- Oversee the rollout of Microsoft Dynamics 365 ERP across the organisation, ensuring strong process alignment and operational excellence.
- Own the continued deployment and optimisation of Salesforce Commerce Cloud, steering the brand's global digital and eCommerce capability.
- Drive seamless integration between retail, eCommerce, POS, CRM, PIM, DAM and OMS systems to enable real‐time inventory visibility, fulfilment accuracy, and high‐grade customer personalisation.
- Ensure resilient, scalable cloud and network infrastructure across stores, distribution and head office.
- Strengthen cybersecurity, data protection and IT governance frameworks.
- Optimise vendor relationships, licensing and total cost of ownership across the full tech landscape.
- Lead, mentor and grow a high‐performing internal technology team, fostering a culture of delivery, ownership and innovation.
- Strong background of senior IT leadership within retail, eCommerce or consumer‐focused environments.
- Extensive experience delivering omnichannel transformations where digital and physical customer journeys converge.
- Hands‐on leadership of D365 ERP and Salesforce Commerce Cloud implementations – this is essential.
- Strong architectural understanding of Azure, API integrations and modern retail platforms.
- Proven ability to modernise legacy systems, implement new tools at scale and create a unified data and systems environment.
- Commercially sharp, financially disciplined and confident influencing at board level.
- A leader who is both strategic and hands‐on – able to define vision and drive execution.
- Lead one of the most significant retail technology transformations in the UK market today.
- Shape the global architecture and digital ecosystem of a highly respected brand.
- Work in a business that views technology as a strategic growth engine, not a back‐office function.
- Influence omnichannel experience at scale across stores, eCommerce, and global customers.
Head of Technology – Omnichannel Retail in London employer: DATAHEAD
Contact Detail:
DATAHEAD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technology – Omnichannel Retail in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and tech space. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past omnichannel projects. This will give you an edge during interviews and help demonstrate your hands-on experience with D365 ERP and Salesforce Commerce Cloud.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for leadership roles in tech and retail. Practice your responses, focusing on your strategic vision and hands-on experience to show you’re the right fit for the Head of Technology role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Technology – Omnichannel Retail in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Technology role. Highlight your omnichannel background and any relevant leadership experience in retail or eCommerce to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this pivotal role. Share specific examples of how you've led technology transformations and improved customer experiences in previous positions.
Showcase Your Technical Skills: We want to see your hands-on experience with tools like Microsoft Dynamics 365 and Salesforce Commerce Cloud. Be sure to mention any relevant projects where you’ve successfully integrated systems or modernised tech landscapes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in our omnichannel transformation journey.
How to prepare for a job interview at DATAHEAD
✨Know Your Omnichannel Inside Out
Make sure you understand the ins and outs of omnichannel retail. Be ready to discuss how you've successfully integrated digital and physical customer journeys in your previous roles. This will show that you’re not just familiar with the concept, but that you can lead the transformation.
✨Showcase Your Technical Expertise
Prepare to talk about your hands-on experience with Microsoft Dynamics 365 ERP and Salesforce Commerce Cloud. Have specific examples ready that demonstrate how you’ve implemented these systems and the impact they had on the business. This is crucial for proving your capability in this role.
✨Demonstrate Leadership Skills
As a Head of Technology, you’ll need to lead and mentor a team. Think of examples where you’ve fostered a culture of innovation and delivery. Be prepared to discuss how you’ve influenced teams and driven projects to success, especially in high-pressure environments.
✨Align with the Company Vision
Research the company’s current technology strategy and future goals. Be ready to articulate how your vision aligns with theirs and how you can contribute to their ambitious plans. This shows that you’re not just looking for a job, but that you’re genuinely interested in being part of their journey.
