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- Tasks: Lead omnichannel tech to enhance online and in-store customer experiences.
- Company: Respected global retail brand with a people-first culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Why this job: Shape the future of retail tech and make a real impact.
- Qualifications: Omnichannel retail experience and strong communication skills required.
- Other info: Join a stable team with long-term plans and collaborative spirit.
The predicted salary is between 72000 - 84000 ÂŁ per year.
A well-known retail brand is hiring a Head of Omnichannel Technology to bring together the key systems that run its online and in-store customer experience. This is not a strategy-heavy or director-level role - it’s a steady, hands-on leadership position focused on making sure the business’s website, stores, ERP, and operations work smoothly together. The tech team is already in place - you won’t be doing everything yourself — your job is to join the dots, provide structure, and keep delivery moving without friction. The environment is traditional, collaborative, and people-first - ready to transform!
What You’ll Be Responsible For:
- Overseeing omnichannel operations across website, stores, and customer service.
- Working closely with specialists in ERP, POS, and OMS.
- Ensuring these systems connect properly (stock, orders, fulfilment, returns, payments).
- Coordinating priorities across digital, merchandising, retail operations, and supply chain.
- Managing budgets, vendors, licences, and ensuring responsible spend across the tech estate.
- Providing steady leadership to the existing team, improving communication and delivery flow.
- Helping the business make practical, sensible decisions — not overcomplicating things.
- Supporting small improvements to stability, integrations, reporting, and customer experience.
- Acting as the “glue” between teams.
You Will Succeed If You Have:
- Omnichannel retail experience (eCommerce + stores OR contact centre).
- Exposure to ERP.
- Experience with POS, OMS, fulfilment flows, and stock movement.
- Recent hands-on experience (“the doing”) and now ready to step up into Head of.
- Strong communication skills and the ability to keep teams aligned in a traditional environment.
- The confidence to say, “Let’s pause and think.”
Why This Is a Great Step-Up Role:
- A rare chance to lead omnichannel tech without needing a director-level background.
- You’ll shape how online + stores work together in a respected retail brand.
- You’ll inherit capable specialists, so you’re leading, not firefighting alone.
- A stable business with long-term plans and real traction.
- Ideal for someone who’s been doing omnichannel delivery for 3–6 years and is ready to lead.
Please apply!
Head of Omnichannel Technology employer: DATAHEAD
Contact Detail:
DATAHEAD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Omnichannel Technology
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and tech space. A friendly chat can lead to opportunities that aren’t even advertised yet. Plus, it shows you’re proactive and engaged in the industry.
✨Tip Number 2
Prepare for those interviews by brushing up on your omnichannel knowledge. Be ready to discuss how you’ve successfully integrated systems in the past. We want to hear about your hands-on experience and how you’ve made things run smoothly!
✨Tip Number 3
Showcase your leadership style! Think about examples where you’ve improved team communication or streamlined processes. This role is all about being the 'glue' between teams, so let’s highlight your ability to keep everyone aligned.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Omnichannel Technology
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your omnichannel retail experience. We want to see how you've connected online and in-store systems, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hands-on leadership role. We love seeing your personality come through, so be genuine!
Showcase Your Leadership Style: In your application, let us know how you’ve provided steady leadership in previous roles. We’re looking for someone who can improve communication and delivery flow, so share specific examples!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DATAHEAD
✨Know Your Omnichannel Stuff
Make sure you brush up on your omnichannel retail knowledge. Understand how eCommerce, in-store operations, and customer service intertwine. Be ready to discuss specific examples from your past experience where you successfully integrated these systems.
✨Showcase Your Hands-On Experience
This role is all about practical leadership, so be prepared to share stories that highlight your recent hands-on work with ERP, POS, and OMS systems. Talk about how you've tackled challenges and improved processes in a collaborative environment.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Think about how you can demonstrate your ability to align teams and keep everyone on the same page during the interview.
✨Be Ready to Problem-Solve
Expect questions that test your problem-solving skills. Prepare to discuss scenarios where you had to pause and think critically about a situation. Show them you can make sensible decisions without overcomplicating things, which is crucial for this role.
