Claims Specialist - German Speaking - Fully Remote

German-Speaking Pet Claims Handler (Remote – UK or Ireland) Fully Remote £35k-£45k Retained exclusively by DATAHEAD on behalf of a global InsurTech We’ve been exclusively retained to recruit for one of the world’s most ambitious and fast-scaling InsurTechs – one that’s quietly reshaping how insurance claims are processed, from start to finish. Backed by Y Combinator and trusted by some of the world’s largest insurance carriers , this company is on a mission to turn every insurance claim into a fair and positive experience . Their founding team built an insurance company from the ground up and now they’re combining real-world experience with advanced AI to solve the inefficiencies most insurers can’t touch. This is a rare opportunity to join a high-calibre, forward-thinking team where you’ll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims – with a particular focus on supporting German-speaking customers . The Role You’ll be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. You’ll manage the end-to-end lifecycle of pet claims , helping customers through emotionally charged moments with clarity and care—while making sound, policy-driven decisions. Key responsibilities: Manage a portfolio of pet insurance claims from first notification to final resolution Liaise with customers and third parties in both German and English , ensuring a smooth, supportive experience Apply policy coverage accurately and fairly Deliver consistent, high-quality outcomes in line with SLAs Contribute to a culture of continuous improvement, collaboration, and shared ownership What We’re Looking For Fluent German speaker with strong English communication skills (written & verbal) 2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar) Confidence interpreting policy wordings and making indemnity decisions Strong attention to detail, with a customer-first mindset Empathy and resilience when dealing with sensitive or emotional cases Desire to grow with a scaling business and adapt as we do What’s on Offer Remote-first setup (UK or Ireland) 28 days annual leave + option to work 30 days abroad each year Generous, transparent compensation and equity Private health insurance Annual training budget Regular team offsites The chance to work side-by-side with proven founders in a hyper-growth, YC-backed InsurTech This role is exclusive to DATAHEAD We’re proud to be the chosen partner for this build-out. If you’re passionate about pet insurance and want to be part of something transformational, we’d love to hear from you.