At a Glance
- Tasks: Lead customer onboarding and manage partnerships to drive success and satisfaction.
- Company: Fast-growing security and compliance tech company with a purpose-driven mission.
- Benefits: Flexible working hours, remote options, and personal training budget.
- Other info: Join a diverse team united by a shared belief in protecting data.
- Why this job: Make a real impact in a dynamic scale-up focused on security and compliance.
- Qualifications: Experience in customer success or account management, strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational initiatives with precision, all while showcasing the measurable impact of our solutions on client success?
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.
WHAT YOU'LL BE DOING
- You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement.
- You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools.
- You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes.
- You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention.
- You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions.
- You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams.
WHAT YOU'LL GET IN RETURN
- The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.
- Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
- Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.
- Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.
- Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.
THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD
- Proven experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast‑paced SaaS environment.
- Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations, demos, and project work.
- Genuine interest in Privacy, Information Security, and Compliance, with the motivation to continuously learn and adapt to evolving regulatory landscapes.
- Team‑oriented, action‑driven, and highly customer‑centric mindset.
- Excellent communication skills; fluent in English, German is a strong plus.
Last but not least, from the bottom of our hearts: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!
Enterprise Customer Success Manager (m/f/d) in London employer: Dataguard
DataGuard is an exceptional employer that prioritises the well-being and growth of its employees, offering a flexible work environment with tailored hours and locations to suit individual lifestyles. With a strong focus on personal development through accelerator programmes and a commitment to fostering a collaborative culture, employees are empowered to make a meaningful impact in the rapidly evolving Security & Compliance sector. Join a purpose-driven team where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. Show us you’re genuinely interested in how you can contribute to their success and align with their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your skills and experiences make you the perfect fit for the role. Tailor your examples to highlight your customer success achievements and strategic thinking.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows us you’re enthusiastic about the opportunity!
We think you need these skills to ace Enterprise Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a strategic partner and driving value for our corporate accounts.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We love seeing how your past roles have prepared you to manage partnerships and drive success in a fast-paced environment like ours.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and achievements without unnecessary fluff. This will help us see your potential impact right away!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dataguard
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, and be ready to discuss how you've used these metrics in past roles to drive success.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with top-level executives. Think of specific instances where you anticipated issues and successfully navigated complex stakeholder dynamics to achieve positive outcomes.
✨Tailor Your Solutions Approach
Be ready to discuss how you gather insights into customer needs and tailor solutions accordingly. Share stories that demonstrate your ability to adapt and align company offerings with client goals, showcasing your customer-centric mindset.
✨Demonstrate Your Passion for Security and Compliance
Express your genuine interest in privacy, information security, and compliance during the interview. Stay updated on current trends and challenges in the industry, and be prepared to discuss how you can contribute to the company's mission of protecting the people behind the data.
