At a Glance
- Tasks: Lead customer onboarding and drive success for corporate accounts with strategic initiatives.
- Company: Fast-growing security and compliance tech company with a purpose-driven mission.
- Benefits: Flexible working hours, remote options, and a personal training budget.
- Other info: Join a dynamic scale-up with excellent career growth opportunities and a collaborative culture.
- Why this job: Make a real impact in the digital world while building lasting relationships with top executives.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational initiatives with precision, all while showcasing the measurable impact of our solutions on client success?
WE PROTECT THE PEOPLE BEHIND THE DATA
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.
WHAT YOU'LL BE DOING
- You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement.
- You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools.
- You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes.
- You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention.
- You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions.
- You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams.
WHAT YOU'LL GET IN RETURN
- The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.
- Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
- Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.
- Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.
- Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.
THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD
- Proven experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast‑paced SaaS environment.
- Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations, demos, and project work.
- Genuine interest in Privacy, Information Security, and Compliance, with the motivation to continuously learn and adapt to evolving regulatory landscapes.
- Team‑oriented, action‑driven, and highly customer‑centric mindset.
- Excellent communication skills; fluent in English, German is a strong plus.
LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!
Enterprise Customer Success Manager (m/f/d) employer: Dataguard
At DataGuard, we pride ourselves on being a purpose-driven company that values autonomy and collaboration, making it an excellent employer for those looking to make a meaningful impact in the security and compliance sector. With flexible working hours, tailored benefits, and robust employee growth opportunities, including personal training budgets and accelerator programmes, we foster a supportive environment where you can thrive. Join our dynamic scale-up and be part of a team dedicated to protecting the people behind the data while enjoying a culture that celebrates diversity and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (m/f/d)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customer success. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Enterprise Customer Success Manager. Highlight your skills in stakeholder management and your passion for privacy and information security to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to protect the people behind the data.
We think you need these skills to ace Enterprise Customer Success Manager (m/f/d)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and stakeholder management. We want to see how your skills align with our mission of protecting the people behind the data!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven success in previous roles. Use metrics where possible to demonstrate the impact you've made, as we love seeing measurable results!
Be Authentic:Let your personality shine through in your application. We value genuine individuals who are passionate about privacy and information security. Show us what makes you unique and why you’re excited about this role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dataguard
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, and be ready to discuss how you’ve used these metrics in past roles to drive success.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with top-level executives. Think of specific instances where you successfully navigated complex stakeholder dynamics and how you ensured alignment with client goals.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you tailored solutions to meet customer needs.
✨Align with Their Purpose
Familiarise yourself with the company's mission to protect the people behind the data. During the interview, express your genuine interest in privacy and information security, and share how your values align with their purpose-driven approach.
