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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: A growing Managed Service Provider with a vibrant team culture.
- Benefits: Remote work, career progression opportunities, and a supportive environment.
- Other info: Exciting role with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Our client is a growing high quality Managed Service Provider Company with an increasing client base. They are looking to add to their Account Management team to share the portfolio of clients and assist in their continued success in the market. This will be a diverse and exciting role. Working closely with the key stakeholders, the role will provide exceptional customer service and act as the communication bridge between the Client’s wider service team and the client. This role requires a high attention to detail, as well as the ability to follow processes to the letter, and good levels of organisation are essential. Using excellent customer service skills, the person in this role will communicate efficiently and clearly to clients on every step. This role is a great opportunity for someone with experience in Account Management who would like to explore exciting avenues in a modern and thriving business. They are looking for someone who is eager to grow with them and have every chance to progress in a professional capacity.
DUTIES
- Day to day management of the relationship with clients within your portfolio.
- Build and maintain a strong and long-lasting relationship with key contacts.
- Conduct at least quarterly account management meetings with key client stakeholders.
- Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
- Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
- Identify and target areas for new sales leads and offerings within the company’s portfolio.
- Work alongside their Technical Sales staff to source the best solution for their clients’ needs.
- Ensure that the department documentation and knowledge base is as comprehensive as possible.
- Participate in sales process for new business, where the company Sales Team require additional support.
- Manage the account management onboarding and offboarding processes.
- Assist with challenging client requests and escalation of issues as required.
REQUIREMENTS
Essential Skills/ Experience
- Experience of working in a professional business and office environment.
- Strong communication skills and a proven ability to deal with professionals at different levels.
- Attention to detail and ability to work on own initiative and independently.
- Excellent organisational and time management skills.
Desirable Experience and Competencies
- Experience of working within the Managed Service Provider/Technology sector.
- Experience of dealing with business requirements and clients over the phone.
Account Manager (Remote) employer: DataFin Recruitment
Contact Detail:
DataFin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their services and how you can enhance client relationships. It’ll make you stand out as a candidate who’s genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, we suggest you rehearse how you’d handle client interactions. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly shows your enthusiasm for the role and gives you a better chance to get noticed.
We think you need these skills to ace Account Manager (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to showcase any examples where you've successfully managed client relationships.
Attention to Detail is Key: We’re looking for someone who pays attention to detail, so make sure your application is free from typos and errors. Double-check everything before hitting send! This will show us that you can follow processes to the letter, just like we need in the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DataFin Recruitment
✨Know Your Client Portfolio
Before the interview, research the company’s existing clients and their industries. Understanding their client base will help you demonstrate how you can build and maintain strong relationships, which is crucial for an Account Manager role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight situations where your clear communication made a difference, especially in resolving issues or negotiating contracts.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail led to successful outcomes, particularly in managing client accounts or producing reports.
✨Express Your Eagerness to Grow
This role is about growth, so convey your enthusiasm for professional development. Share your career aspirations and how you see yourself evolving within the company, aligning your goals with their vision.