At a Glance
- Tasks: Lead engaging training sessions and empower clients to maximise their use of Datadog.
- Company: Join Datadog, a leading observability platform with a vibrant culture.
- Benefits: Enjoy competitive benefits, stock options, and continuous professional development.
- Other info: Hybrid work environment with opportunities for growth and mentorship.
- Why this job: Make a real impact by helping clients succeed with cutting-edge technology.
- Qualifications: 2+ years in technical training; fluent in English and Italian.
The predicted salary is between 54000 - 66000 £ per year.
We are Datadog's in-house product experts.
The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog.
TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do
- Lead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity.
- Deliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time..
- Identify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities.
- Partner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption.
- Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement.
- Collaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings.
- Perform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.).
- Own, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consistent impact and long-term success.
- Contribute to at least two team Objectives and Key Results (OKRs) efforts annually to advance enablement operations and offerings.
- Stay informed on observability concepts, industry trends, and Dev Ops practices; contribute insights to enhance customer engagements.
Lead at least one field workshop per year or serve as a teaching assistant across multiple topics.
Who You Are
- A seasoned technical trainer or enablement professional with 2+ years of related experience in technical training, support, or cloud-native environments
- Strong foundation in observability, monitoring, or cloud-native technologies, with the ability to quickly develop expertise in Datadog’s core areas (Infrastructure, Logs, APM) and continually expand into additional product areas over time.
- Strong foundational knowledge of at least one major cloud provider, with working familiarity with Docker and Kubernetes.
- Strong facilitation and presentation skills, with the ability to communicate technical concepts clearly to diverse audiences - from technical practitioners to executives.
- Proven success in driving high CSAT scores across customer training engagements.
- Experienced in creating or updating enablement content to improve training quality and scalability.
- Able to demonstrate professional judgment in solving diverse problems and managing customer interactions.
- Mentor-minded, comfortable supporting the growth of peers and new hires.
- Willingness to obtain Datadog core product certifications and one cloud associate-level certification within the first year (e. g., AWS, Kubernetes, or other relevant areas).
- Hands-on experience with modern automation and development tooling, including scripting languages (Python, Java Script, Ruby), configuration management (Chef, Puppet), CI/CD platforms (Jenkins, Git Lab), along with familiarity with Dev Sec Ops practices
- Willingness to travel up to 20% of the time as needed.
- Fluency in English & Italian required.
Datadog values people from all walks of life.
We understand not everyone will meet all the above qualifications on day one.
That's okay.
If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #Datadog Life on Instagram, Linked In, and Datadog Learning Center.
Equal Opportunity at Datadog
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Technical Enablement Manager (Italian Speaking) employer: Datadog
Datadog is an exceptional employer that fosters a vibrant office culture, encouraging collaboration and creativity among its employees. With a hybrid work model, employees enjoy the flexibility to achieve work-life harmony while benefiting from generous compensation packages, including stock options and comprehensive medical benefits. The company prioritises professional growth through continuous training and mentorship, making it an ideal place for those looking to advance their careers in a dynamic tech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Enablement Manager (Italian Speaking)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Datadog or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Datadog.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Datadog.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Datadog that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Enablement Manager (Italian Speaking)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Datadog.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Datadog and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Datadog
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Datadog uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
