At a Glance
- Tasks: Support and guide customers in adopting Datadog's products for maximum value.
- Company: Join Datadog, a leading global SaaS company with a vibrant culture.
- Benefits: Enjoy generous benefits, stock options, and continuous professional development.
- Other info: Collaborative environment with opportunities for networking and growth.
- Why this job: Be a trusted advisor and make a real impact in cloud technology.
- Qualifications: Technical experience in IT Operations and familiarity with cloud platforms.
The predicted salary is between 60000 - 80000 £ per year.
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.
What You’ll Do:
- Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes
- Analyze customers’ IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success
Who You Are:
- Someone with a solid technical grounding and hands‑on experience of IT Operations
- Confident in your hands on experience AWS, Azure or GCP
- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
- Able to sit up to 4 hours, traveling to and from client sites
- Able to travel via auto, train or air up to 30% of the time
- Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space
- Experienced using Datadog and/or other cloud monitoring tools
Benefits and Growth:
- Best‑in‑breed onboarding
- Generous global benefits
- Intra‑departmental mentor and buddy program for in‑house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people‑first community where we solve tough problems, take smart risks, and celebrate one another.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Technical Account Manager 3 - London employer: Datadog
At Datadog, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our hybrid workplace model ensures that our Technical Account Managers can achieve a harmonious work-life balance while benefiting from generous global perks, continuous professional development, and a strong emphasis on diversity and inclusion. Join us in London to be part of a community that champions growth, innovation, and meaningful contributions to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager 3 - London
✨Tip Number 1
Network like a pro! Reach out to current or former Datadog employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Technical Account Manager. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Datadog's products. Familiarise yourself with their features and how they add value to customers. Being able to discuss specific use cases will show that you're not just another candidate, but someone who truly understands the business.
✨Tip Number 3
Show off your technical skills! Be ready to discuss your hands-on experience with AWS, Azure, or GCP, and any scripting languages you know. Highlighting your technical prowess will help you stand out as a trusted advisor for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Datadog team. Let’s get you that job!
We think you need these skills to ace Technical Account Manager 3 - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your hands-on experience with IT Operations and any relevant cloud technologies like AWS, Azure, or GCP. We want to see how your skills align with what we do at Datadog!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical prowess! Mention your experience with scripting languages and CI/CD tools. We love seeing candidates who can demonstrate their knowledge of containerization tools like Docker or Kubernetes.
Be Customer-Focused:As a TAM, being customer-centric is key. In your application, share examples of how you've successfully supported clients in the past. We’re looking for someone who can advocate for customers and help them achieve their goals using our products.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Datadog team!
How to prepare for a job interview at Datadog
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid grounding in IT Operations. Brush up on your knowledge of AWS, Azure, and GCP, and be ready to discuss how you've used these platforms in past roles. Familiarity with scripting languages like Python or Ruby will also give you an edge.
✨Understand Datadog's Value Proposition
Make sure you can articulate how Datadog's products translate into business value for clients. Prepare examples of how you've helped customers adopt new technologies or improve their operations using similar tools. This shows that you can advocate for the customer effectively.
✨Prepare for Business Reviews
Since you'll be participating in Monthly and Quarterly Business Reviews, practice discussing key metrics and outcomes from previous projects. Think about how you can present data in a way that highlights your contributions and the value you've brought to clients.
✨Showcase Your Collaborative Spirit
Datadog values collaboration, so be ready to share examples of how you've worked with cross-functional teams in the past. Highlight any experiences where you’ve collaborated with product management or engineering to drive customer success, as this aligns with their culture.
