At a Glance
- Tasks: Advise clients on tech support and product adoption while maximising Datadog's value.
- Company: Join Datadog, a leading tech company with a collaborative and inclusive culture.
- Benefits: Generous benefits, stock options, mentorship, and continuous professional development.
- Other info: Hybrid work environment with excellent career growth opportunities.
- Why this job: Be a trusted advisor and make a real impact in the cloud space.
- Qualifications: Technical experience in IT Operations and familiarity with AWS, Azure, or GCP.
The predicted salary is between 60000 - 80000 £ per year.
We are Datadog's in‑house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.
What You’ll Do:
- Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes.
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration and additional features to meet their requirements.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products.
- Continuously evolve best practice to technical product adoption and customer success.
Who You Are:
- Someone with a solid technical grounding and hands‑on experience of IT Operations.
- Confident in your hands‑on experience with AWS, Azure, or GCP.
- Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, etc.
- Skilled in using CI/CD tools such as Jenkins, Gitlab, etc.
- Knowledgeable about containerization tools such as Docker, Kubernetes or Rancher, etc.
- Able to sit up to 4 hours, traveling to and from client sites.
- Able to travel via auto, train or air up to 30% of the time.
- Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space.
- Experienced using Datadog and/or other cloud monitoring tools.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best‑in‑breed onboarding.
- Generous global benefits.
- Intra‑departmental mentor and buddy program for in‑house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Here are our Candidate Legal Notices for your reference. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Technical Account Manager 2 - EMEA employer: Datadog
At Datadog, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our hybrid workplace model allows for a harmonious work-life balance, while our commitment to continuous professional development ensures that employees have ample opportunities for growth and advancement. With generous global benefits, stock equity options, and a supportive community, Datadog is the ideal place for passionate individuals looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager 2 - EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former Datadog employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Technical Account Manager. Personal connections can make all the difference!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss AWS, Azure, or GCP, and be ready to showcase your hands-on experience with scripting languages. We want to see that you're not just a talker but a doer!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've successfully advised clients or improved processes in previous roles. This will demonstrate your ability to be a trusted advisor, which is key for a TAM at Datadog.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Datadog family!
We think you need these skills to ace Technical Account Manager 2 - EMEA
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your hands-on experience with IT Operations and any relevant tools like AWS, Azure, or GCP. We want to see how your technical grounding can benefit our customers!
Tailor Your Application:Don’t just send a generic application! Take the time to align your experience with the specific requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Personable:We value relationships and collaboration, so let your personality shine through in your application. Share a bit about your approach to teamwork and how you’ve successfully worked with clients in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Datadog
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your solid grounding in IT Operations. Brush up on your knowledge of AWS, Azure, and GCP, and be ready to discuss how you've used these platforms in past roles. Familiarity with scripting languages and CI/CD tools will also give you an edge.
✨Understand the Customer's Needs
Show that you can be the customer's advocate by preparing to discuss their goals and use cases. Think about how you can suggest process changes or product configurations that align with their requirements. This will highlight your ability to translate technical solutions into business value.
✨Prepare for Business Reviews
Since you'll be participating in Monthly and Quarterly Business Reviews, practice discussing how you would analyse a customer's IT environment and provide actionable recommendations. Bring examples from your experience where you've successfully maximised a product's value for a client.
✨Emphasise Collaboration Skills
Datadog values collaboration, so be ready to talk about how you've worked with product management, engineering, and technical services teams in the past. Share specific instances where your teamwork led to successful outcomes, as this will resonate well with their office culture.
