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- Tasks: Support and guide customers in adopting Datadog's products for their IT operations.
- Company: Join a dynamic tech company focused on cloud solutions and customer success.
- Benefits: Enjoy stock options, professional development, and a hybrid work environment.
- Why this job: Be a trusted advisor and make a real impact in the cloud space.
- Qualifications: Experience in IT operations and familiarity with cloud platforms like AWS or Azure.
- Other info: Inclusive culture with opportunities for networking and continuous growth.
The predicted salary is between 36000 - 60000 £ per year.
The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes.
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements.
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products.
- Continuously evolve best practice to technical product adoption and customer success.
Someone with a solid technical grounding and hands-on experience of IT Operations:
- Confident in your hands-on experience AWS, Azure or GCP.
- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
- Able to sit up to 4 hours, traveling to and from client sites.
- Able to travel via auto, train or air up to 30% of the time.
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
- Experienced using Datadog and/or other cloud monitoring tools.
We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.
Technical Account Manager 2 - Dublin/London (Hiring Immediately) employer: Datadog
Contact Detail:
Datadog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager 2 - Dublin/London (Hiring Immediately)
✨Tip Number 1
Network like a pro! Reach out to current or former Datadog employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Datadog's products. Familiarise yourself with their features and think about how you can help customers maximise their value. Show us that you're not just a candidate, but a potential trusted advisor!
✨Tip Number 3
Practice your technical skills! Brush up on your scripting languages and cloud platforms like AWS, Azure, or GCP. We want to see that you can walk the talk when it comes to providing hands-on support to our clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in being part of our Datadog community. Don’t miss out!
We think you need these skills to ace Technical Account Manager 2 - Dublin/London (Hiring Immediately)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your hands-on experience with IT Operations and any relevant cloud technologies like AWS, Azure, or GCP. We want to see how your skills align with what we do at Datadog!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical prowess! Mention any scripting languages you’re comfortable with, like Python or JavaScript. We love seeing candidates who can demonstrate their technical grounding and how it translates to business value.
Be Customer-Focused: As a TAM, being customer-centric is key. In your application, share examples of how you've supported customers in the past, especially in adopting new technologies or improving their operations. We’re looking for someone who can advocate for our clients effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our culture there, so don’t miss out!
How to prepare for a job interview at Datadog
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to showcase your solid grounding in IT Operations. Brush up on your knowledge of AWS, Azure, or GCP, and be ready to discuss how you've used these platforms in past roles. Familiarity with scripting languages like Python or JavaScript will also give you an edge.
✨Understand the Customer's Needs
During the interview, demonstrate your ability to advocate for customers. Prepare examples of how you've analysed customer environments and provided tailored recommendations. Show that you can translate technical features into business value, which is crucial for a TAM role.
✨Collaborate and Communicate
Highlight your experience working with cross-functional teams. Be ready to discuss how you've collaborated with product management, engineering, and technical services to enhance customer success. Communication skills are key, so practice articulating your thoughts clearly and confidently.
✨Embrace Datadog's Culture
Familiarise yourself with Datadog's values and culture. They emphasise collaboration, diversity, and continuous growth. Be prepared to share how you align with these values and how you can contribute to their inclusive community. Showing that you're a good cultural fit can set you apart from other candidates.