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For Companies At a Glance
- Tasks: Support and guide customers in using Datadog's products to maximise their value.
- Company: Join Datadog, a leading global SaaS company with a vibrant culture.
- Benefits: Enjoy generous benefits, stock options, and continuous professional development.
- Why this job: Be a trusted advisor and make a real impact in the tech world.
- Qualifications: Technical experience in IT operations and cloud platforms like AWS or Azure.
- Other info: Embrace a hybrid work environment and grow within an inclusive community.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes.
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products.
- Continuously evolve best practice to technical product adoption and customer success.
Who You Are
- Someone with a solid technical grounding and hands-on experience of IT Operations.
- Confident in your hands-on experience AWS, Azure or GCP.
- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
- Able to sit up to 4 hours, traveling to and from client sites.
- Able to travel via auto, train or air up to 30% of the time.
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
- Experienced using Datadog and/or other cloud monitoring tools.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.
Equal Opportunity at Datadog
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Technical Account Manager 2 - Dublin/London employer: Datadog,
Contact Detail:
Datadog, Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager 2 - Dublin/London
✨Tip Number 1
Get to know Datadog inside out! Familiarise yourself with our products and services, and think about how you can add value as a Technical Account Manager. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current Datadog employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to referrals.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of AWS, Azure, and GCP, and be ready to discuss your hands-on experience with scripting languages and CI/CD tools.
✨Tip Number 4
Don’t forget to showcase your soft skills! As a TAM, communication and collaboration are key. Be ready to share examples of how you've successfully worked with clients and teams in the past.
We think you need these skills to ace Technical Account Manager 2 - Dublin/London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your hands-on experience with IT Operations and any relevant cloud platforms like AWS, Azure, or GCP. We want to see how your technical grounding can translate into value for our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Technical Account Manager role. We love seeing candidates who put in the effort!
Be Customer-Focused: As a TAM, you’ll be an advocate for our customers. In your application, share examples of how you've successfully supported clients in the past. Show us that you understand their goals and how you can help them achieve success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Datadog team!
How to prepare for a job interview at Datadog,
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid grounding in IT Operations. Brush up on your knowledge of AWS, Azure, and GCP, and be ready to discuss how you've used these platforms in past roles. Familiarity with scripting languages like Python or Ruby will also give you an edge.
✨Showcase Your Customer-Centric Approach
Datadog values customer advocacy, so prepare examples that highlight how you've supported clients in the past. Think about specific situations where you identified their goals and successfully recommended product features or process changes that maximised value.
✨Prepare for Business Reviews
Monthly and Quarterly Business Reviews are key in this role. Familiarise yourself with what these entail and come prepared with ideas on how you would approach them. Consider how you can present data and insights that would resonate with clients and drive engagement.
✨Emphasise Collaboration Skills
Collaboration is crucial at Datadog. Be ready to discuss how you've worked with cross-functional teams in the past, especially with product management and engineering. Highlight any experiences where your input helped shape new features or improve existing products.
