Technical Account Manager 2 - EMEA in London

We are Datadog's in‑house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes.
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration and additional features to meet their requirements.
• Participate and prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products.
• Continuously evolve best practice to technical product adoption and customer success.

Who You Are:

• Someone with a solid technical grounding and hands‑on experience of IT Operations.
• Confident in your hands‑on experience with AWS, Azure, or GCP.
• Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, etc.
• Skilled in using CI/CD tools such as Jenkins, Gitlab, etc.
• Knowledgeable about containerization tools such as Docker, Kubernetes or Rancher, etc.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train or air up to 30% of the time.
• Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space.
• Experienced using Datadog and/or other cloud monitoring tools.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best‑in‑breed onboarding.
• Generous global benefits.
• Intra‑departmental mentor and buddy program for in‑house networking.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.