At a Glance
- Tasks: Lead and grow a team of Technical Account Managers to ensure customer success.
- Company: Join Datadog, a high-growth tech company with a collaborative culture.
- Benefits: Generous benefits, stock options, and continuous professional development.
- Other info: Embrace a hybrid work environment with excellent career growth opportunities.
- Why this job: Make a real impact by supporting top clients and driving cloud technology adoption.
- Qualifications: 5+ years in management and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
Datadog is seeking a Senior Manager, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will manage, grow and scale an existing team of first line leaders and talented TAM. TAMs are technical experts who provide paid “white glove” technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. This is a hands-on management role where you will take the lead technical post sales role in the entire EMEA region supporting customer facing activities and engagements for key accounts, evangelizing our TPS offering across EMEA.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Manage a team of leaders and TAM individual contributors to ensure customer success and growth.
- Enable your team with soft skills and key technical skills to support our Datadog customers.
- Partner on recruiting efforts to find and hire top talent within your region.
- Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities.
- Collaborate with other leaders and TAM teams across regions to improve the TPS program globally, standardize the offering across regions and customize for regional needs when warranted.
- Partner with the Sales and Customer Success Teams to articulate the overall Datadog Technical Post Sales (TPS) value proposition, vision and strategy to customers.
- Provide thought leadership for TPS throughout the EMEA region, proposing changes to our offering to increase the total addressable market and continually improve quality of our services.
- Build strong relationships with Product Management, Sales Engineering, Support, and Enablement to ensure continuity between pre and post sales activities.
- Deliver semi-annual performance reviews for team members along with collaborating on and executing individual development plans.
- Lead OKRs in your region, from definition, alignment with global vision to helping your team execute every quarter.
Who You Are:
- Experienced with 5+ years managing or mentoring Professional Services, Sales Engineering or Support teams and 1-3+ years in an individual contributor Professional Services or other equivalent client facing role.
- A self-starter, tech-savvy professional with strong written and oral communication skills.
- This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so.
- Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change.
- Proven in your ability to grow and develop a team.
- Knowledgeable in current infrastructure, Cloud technologies (AWS, Azure or GCP), monitoring solutions and trends.
- Able to travel via auto, train or air up to 50% of the time.
Bonus Points:
- Previous experience working as a TAM or equivalent client facing role supporting mid-market and/or Enterprise customers in the Cloud space.
- Experience evangelizing Cloud adoption, observability and/or security to C-level executives.
- Experience using Datadog and/or other cloud monitoring tools.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Senior Manager, Technical Account Management in London employer: Datadog
Datadog is an exceptional employer that prioritises a collaborative and inclusive work culture, offering a hybrid workplace to support work-life harmony. With a strong focus on employee growth, Datadog provides best-in-class onboarding, continuous professional development, and opportunities for mentorship, ensuring that team members can thrive in their careers while contributing to the success of our valued customers across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Technical Account Management in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Datadog's products inside out. Show us how your technical expertise aligns with their offerings and how you can add value to their team.
✨Tip Number 3
Practice your soft skills! As a Senior Manager, you'll need to demonstrate leadership and communication. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Datadog family.
We think you need these skills to ace Senior Manager, Technical Account Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Manager, Technical Account Management role. Highlight your experience in managing teams and your technical expertise, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've successfully led teams in the past. Share specific examples of how you've mentored or coached others, and how that has contributed to their success and growth.
Communicate Clearly:Strong written communication is key for this role. Make sure your application is clear, concise, and free of jargon. We want to see how well you can articulate complex ideas in a straightforward way.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Datadog
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Cloud technologies like AWS, Azure, or GCP. Be ready to discuss how these technologies translate into business value for customers, as this is key for a Senior Manager in Technical Account Management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight your experience in mentoring and coaching, as well as any specific strategies you've used to enable team success and customer satisfaction.
✨Understand Datadog's Culture
Familiarise yourself with Datadog's office culture and values. Be ready to discuss how you can contribute to a collaborative environment and promote creativity within your team, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling difficult customer situations or leading a team through change. Practising your responses will help you articulate your thought process and demonstrate your problem-solving skills effectively.
