At a Glance
- Tasks: Provide top-notch technical support and assist users with IT hardware setup.
- Company: Join Datacom, a leading IT services provider in ANZ with a dynamic culture.
- Benefits: Enjoy flexible hours, remote work, social events, and professional development opportunities.
- Other info: Experience a supportive environment that values your contributions and promotes growth.
- Why this job: Make a real impact by helping customers solve their tech challenges every day.
- Qualifications: Strong customer service skills and knowledge of IT hardware and software.
The predicted salary is between 30000 - 40000 € per year.
About the Role
Due to continued growth within our team, we have multiple roles across the wider Newcastle area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers' business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services. Please note that to be eligible for this role, you must be an Australian Citizen.
What you’ll do
- Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
- Assisting new users with their IT hardware collection and setup.
- Ensuring new equipment, such as laptops and mobile phones, are up to date and deployment ready prior to release to customers.
- Recording all customer contacts in the appropriate ITSM tool.
- Keeping commitments to customers with regard to progress updates.
- Using tools and processes to deliver services to customers in accordance with SLAs.
- Proactively manage and maintain customer infrastructure as directed.
- Initiate and drive service and process improvement.
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., Change/release).
What you’ll bring
- Exceptional customer experience with regard to end user services.
- The ability to prioritise work to ensure achievement of all service level agreements.
- Sound knowledge of laptops, desktop PCs, printers, media and audio-visual equipment, BYOD and mobility.
- Excellent verbal and written communication skills with the ability to articulate technical information to the target audience.
- Professional customer service skills and the ability to work autonomously with excellent time management.
Culture and Benefits
Datacom is one of ANZ's largest suppliers of Information Technology professional services. As an ANZ company, we have maintained a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and health insurance discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
Remote Desktop Support Engineer — Flexible Hours employer: Datacom
Datacom is an exceptional employer, offering a dynamic and agile work environment that fosters autonomy and values employee contributions. With flexible hours, remote working options, and a strong focus on professional development, employees are empowered to grow their careers while enjoying a collegial culture filled with social events and wellness perks. Located in the vibrant Newcastle area, Datacom provides a unique opportunity to work at the forefront of technology, ensuring that every day brings new challenges and opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Desktop Support Engineer — Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Remote Desktop Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support roles and practice your answers. Make sure you can showcase your technical skills and customer service experience, as these are key for impressing the hiring team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Datacom. Plus, it gives you a better chance of being noticed by our hiring team!
We think you need these skills to ace Remote Desktop Support Engineer — Flexible Hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with end user services and technical support. We want to see how your skills align with what we do at Datacom!
Show Off Your Communication Skills:Since you'll be articulating technical info to customers, it's crucial to demonstrate your excellent verbal and written communication skills in your application. Use clear language and examples that showcase your ability to connect with users.
Highlight Your Customer Service Experience:We value exceptional customer service, so make sure to include any relevant experiences where you've gone above and beyond for customers. This will help us see how you fit into our culture of prioritising customer satisfaction.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Datacom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of laptops, desktop PCs, and other hardware mentioned in the job description. Be ready to discuss common issues and solutions, as well as any relevant ITIL processes. This will show that you're not just familiar with the tech but can also articulate it clearly.
✨Customer Service is Key
Since customer satisfaction is paramount, prepare examples of how you've provided exceptional support in the past. Think about specific situations where you went above and beyond to help a user. This will demonstrate your commitment to excellent service.
✨Practice Your Communication Skills
You’ll need to explain technical information to non-technical users, so practice articulating complex concepts in simple terms. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as approachable and clear.
✨Show Your Proactive Side
Be ready to discuss how you've initiated improvements in previous roles. Think of examples where you identified a problem and took the lead on a solution. This will highlight your ability to drive service and process improvement, which is crucial for this role.
