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For Companies At a Glance
- Tasks: Be the first point of contact for clients, solving tech issues and providing support.
- Company: Join Datacom, a leading IT services provider in Australia and New Zealand.
- Benefits: Enjoy flexible hours, remote work, and a supportive environment for growth.
- Why this job: Kick-start your IT career with endless opportunities in a dynamic team.
- Qualifications: Passion for technology and a qualification in IT are essential.
- Other info: Experience a fun, inclusive workplace with great perks and professional development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Datacom works with organisations and communities across New Zealand and Australia to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!
Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!
Our Service Desk is a 24/7 operation. Modbury’s operational hours are Monday to Sunday 6 am to 8 pm. To be successful for a full-time role, you will need to have full availability to work across these hours on a rotating roster. Due to client clearance requirements, Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.
What you’ll do
- Respond to phone calls and emails in relation to level 1 technical support
- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask!
What you’ll bring
Someone who wants to kick-start their careers in technology, be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT. In our successful candidates we are looking for:
- Customer‑centric superstar who is a great communicator
- Self‑starters, motivated to learn and develop
- Critical thinkers with strong troubleshooting skills and decision making
- Team players who have excellent interpersonal skills
- Awesome problem‑solvers who have fresh ideas
- Thrive in a fast‑paced, autonomous work environment and under pressure
- Positive attitude and growth mindset
Benefits
- Continues opportunities for long term growth in IT in Australasia’s largest professional IT Services company!
- Best in class rewards and recognition program including awards and corporate retail discounts on tap
- Paid Parental Leave
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Service Desk Agent in Modbury employer: Datacom
Contact Detail:
Datacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent in Modbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. The more connections you make, the better your chances of landing that Service Desk Agent role.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting customer issues, try some mock scenarios with friends or family. This will help you think on your feet and show off your skills during interviews.
✨Tip Number 3
Be ready to showcase your passion for tech! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share what excites you about IT and how you want to grow in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Datacom and being part of our awesome team.
We think you need these skills to ace Service Desk Agent in Modbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and customer service shine through. We want to see that you’re genuinely excited about starting your career in IT!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Service Desk Agent role. We love seeing how your background fits into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon; we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Datacom
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Since the role involves providing first-level technical support, being familiar with common troubleshooting techniques and basic IT concepts will show your passion and readiness to learn.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlighting your communication skills and ability to empathise with customers will demonstrate that you’re a customer-centric superstar.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve had to troubleshoot a problem. Be ready to discuss your thought process and how you arrived at a solution. This will showcase your critical thinking and decision-making skills, which are essential for the role.
✨Embrace the Team Spirit
Since you'll be working closely with a team, express your enthusiasm for collaboration. Share experiences where you’ve worked well in a team setting, as this will highlight your interpersonal skills and ability to thrive in a fast-paced environment.
