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- Tasks: Assist customers with inquiries and provide solutions to enhance their experience.
- Company: Join Datacom, a company dedicated to making a difference in people's lives.
- Benefits: Career development, fully paid IT certification, corporate discounts, and social events.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a team player attitude; experience is a plus but not required.
- Other info: Flexible shifts and opportunities for career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it.
We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, you’ll feel valued and recognised from day one.
We’re hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes.
Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.
Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive.
What You’ll Do
- Handle inbound customer enquiries via phone, email, and processing items
- Build rapport quickly while providing accurate, timely information
- Identify and resolve issues by following clear processes and guidelines
- Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality
What We’re Looking For
- Clear, confident verbal and written communication
- Strong attention to detail and accuracy under time pressure
- Team player who contributes to a positive environment
- Empathy and patience, especially when assisting people in challenging situations
- Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
- Australian Citizenship and ability to obtain and maintain a Security Clearance
- Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success
Operating Hours
Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.
Benefits
- Excellent career development with proven pathways through Datacom Academy
- Fully paid Cert III in IT, with course fees and study time covered during paid work hours
- Best-in-class reward & recognition programs
- Corporate retail discounts & regular social events
- Paid parental leave
- $1,000 employee referral program
At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.
If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.
How to Apply
Click ‘Apply’ and start your career journey with Datacom today.
Customer Service Representative in Modbury employer: Datacom
Contact Detail:
Datacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Modbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Datacom. Understand their values and mission, especially how they aim to make a difference in people's lives. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and confident. Try role-playing common customer scenarios with a friend or family member to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of times when you've helped someone in a tough situation. Highlighting your ability to connect with others will show that you're a great fit for the supportive culture at Datacom.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to keep track of your journey. Plus, it’s super straightforward!
We think you need these skills to ace Customer Service Representative in Modbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples from your past that demonstrate your customer service abilities and problem-solving skills.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand — this will help us see your communication skills in action.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Datacom
✨Know the Company
Before your interview, take some time to research Datacom. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled challenging situations with customers. Highlight how you listened, understood their needs, and provided solutions.
✨Practice Clear Communication
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself confidently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common customer service challenges and how you would handle them. This will demonstrate your critical thinking and ability to follow processes under pressure.
