At a Glance
- Tasks: Provide top-notch technical support and assist users with IT hardware setup.
- Company: Join Datacom, a leading IT services provider in ANZ with a dynamic culture.
- Benefits: Enjoy remote work, flexible hours, social events, and professional development opportunities.
- Other info: Experience a collegial environment with excellent career growth and stability.
- Why this job: Make a real impact by helping customers with cutting-edge technology solutions.
- Qualifications: Strong customer service skills and knowledge of IT hardware and software.
The predicted salary is between 30000 - 40000 € per year.
About the Role
Due to continued growth within our team, we have multiple roles across the wider Newcastle area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers' business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services. Please note that to be eligible for this role, you must be an Australian Citizen.
What you’ll do
- Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
- Assisting new users with their IT hardware collection and setup.
- Ensuring new equipment, such as laptops and mobile phones, are up to date and deployment ready prior to release to customers.
- Recording all customer contacts in the appropriate ITSM tool.
- Keeping commitments to customers with regard to progress updates.
- Using tools and processes to deliver services to customers in accordance with SLAs.
- Proactively manage and maintain customer infrastructure as directed.
- Initiate and drive service and process improvement.
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., Change/release).
What you’ll bring
- Exceptional customer experience with regard to end user services.
- The ability to prioritise work to ensure achievement of all service level agreements.
- Sound knowledge of laptops, desktop PCs, printers, media and audio-visual equipment, BYOD and mobility.
- Excellent verbal and written communication skills with the ability to articulate technical information to the target audience.
- Professional customer service skills and the ability to work autonomously with excellent time management.
Culture and Benefits
Datacom is one of ANZ's largest suppliers of Information Technology professional services. As an ANZ company, we have maintained a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and health insurance discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
Desktop Support Engineer - Newcastle employer: Datacom
Datacom is an exceptional employer, offering a dynamic and agile work environment in Newcastle that fosters personal growth and professional development. With a strong focus on employee well-being, we provide a range of benefits including flexible working hours, remote work options, and opportunities for continuous learning, all while ensuring that your contributions are recognised and valued. Join us to be part of a collaborative culture where you can tackle exciting challenges at the forefront of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Datacom or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your knowledge of laptops, desktops, and IT support processes. Practise explaining complex tech concepts in simple terms – it’ll impress the interviewers!
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay positive and adaptable! The tech world is always changing, so be ready to learn and grow. Highlight your ability to manage customer expectations and improve processes during interviews – it’s what sets you apart!
We think you need these skills to ace Desktop Support Engineer - Newcastle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with end user services and technical support. We want to see how your skills align with what we do at Datacom!
Show Off Your Communication Skills:Since you'll be articulating technical info to customers, it's crucial to demonstrate your excellent verbal and written communication skills in your application. Use clear language and examples that showcase your ability to connect with users.
Highlight Your Customer Service Experience:We value exceptional customer service, so make sure to include any relevant experiences where you've gone above and beyond for customers. This will help us see how you fit into our culture of prioritising customer satisfaction.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Datacom
✨Know Your Tech Inside Out
As a Desktop Support Engineer, you'll need to be well-versed in laptops, desktop PCs, and other tech. Brush up on your knowledge of common hardware issues and software troubleshooting techniques. Be ready to discuss specific examples of how you've resolved technical problems in the past.
✨Showcase Your Customer Service Skills
Customer satisfaction is key in this role, so prepare to demonstrate your exceptional customer service experience. Think of scenarios where you went above and beyond for a client or handled a difficult situation with grace. This will show that you understand the importance of user experience.
✨Familiarise Yourself with ITIL Processes
Since the role involves adhering to ITIL processes, it’s crucial to have a solid understanding of these methodologies. Be prepared to discuss how you've applied best practices in previous roles, especially regarding change and release management.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Practice articulating your thought process when faced with common support challenges. This will not only showcase your technical skills but also your ability to prioritise and manage time effectively under pressure.
