Event Operations Manager (Remote) in London

About DCD

The world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce.

We have been publishing content, L&D programs and running events exclusively for the data center industry since 1998. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem.

We help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time.

DCD Connect is DCD’s live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025.

DCD Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice.

In addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, to reinforce existing relationships and build new ones.

As DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that:

• Attendees take away cutting-edge, insightful regional content from key industry thought leaders.
• DCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential.

Reporting to the Event Operations Manager, the Event Operations Executive is a hands-on role supporting the planning, coordination, and delivery of DCD’s live events across LATAM, with a strong focus on sponsor care and support.

The role is responsible for managing sponsor operations and event logistics, delivering a high-quality sponsorship experience before, during, and after each event. Working closely with sponsors, Event Managers, and the wider operations team, the Event Operations Executive manages sponsor communications, registrations, and deliverables, ensuring sponsors clearly understand event requirements, timelines, and deadlines. The role plays a key part in optimising sponsor ROI by delivering excellent customer service and ensuring a seamless, well-organised event experience.

The role also provides administrative and operational support across the full event lifecycle. Through active involvement in event preparation and onsite execution, the Event Operations Executive contributes directly to the smooth running and successful delivery of DCD events.

Key Responsibilities:

• Support the Event Operations Manager in the planning, coordination, and onsite delivery of DCD events across the portfolio, acting as a senior operational lead for defined workstreams.
• Take ownership of assigned operational areas, ensuring delivery against agreed timelines, budgets, quality standards, and sponsor expectations.
• Own specific operational budgets, tracking spend and reporting into the overall event operations budget.
• Build, negotiate with, and maintain strong working relationships with suppliers and contractors, including logistics, furniture, catering, signage, AV, venues, and temporary staffing partners.
• Oversee event logistics end-to-end, from pre-show planning and supplier coordination through onsite delivery and post-event breakdown.
• Lead the full signage and branding process (print and digital), including timelines, artwork submission, signage schedules, mapping, approvals, and supplier coordination.
• Deliver networking events, sponsored functions, and senior-level hospitality (including VIP receptions and hosted dinners) from initial brief through to onsite execution.
• Coordinate floor plan development, including redraws, updates, venue approvals, and liaison with general contractors, suppliers, and exhibitors.
• Work closely with sales, marketing, and Event Operations Executives to track sponsorship inventory, support sponsor journeys, and coordinate partner communications and deliverables.
• Prepare, maintain, and distribute key event documentation, including sponsor manuals, venue documents, onsite briefings, staff schedules, daily diaries, exhibitor lists, floor plans, and operational packs.
• Provide operational administration, including raising purchase orders, arranging meetings, preparing agendas and minutes, coordinating equipment transport, managing pre-show mailings, and maintaining accurate event files and archives.
• Source, order, and oversee onsite services and resources, including AV, office equipment, catering, staff supplies, and operational stock.
• Coordinate and supervise temporary staff both pre-event and onsite, including schedules, briefings, and delivery.
• Run the onsite organisers’ office, acting as a senior onsite escalation point and supporting smooth day-to-day event delivery.
• Identify risks, issues, and opportunities for improvement, completing post-event reporting to capture learnings and support continuous improvement.
• Provide operational support across the wider DCD event portfolio and undertake ad hoc duties in line with business needs.

Requirements:

• Proven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 1–2 years in a similar role).
• Ability to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events.
• Flexible and adaptable, with a willingness to adjust working hours during peak delivery periods.
• Willingness and ability to travel domestically and internationally to support DCD events, including Europe, Bali, Dubai, India, and the United States.
• Flexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones.
• Attendance at events is a mandatory requirement due to the onsite nature of the role.

We take accountability for our actions and their effect on others and the business.

Benefits:

• Hybrid working scheme.
• ~25 days holiday entitlement, long service leave, and a celebration day off.
• ~ Paid sick leave, life assurance, and income protection.
• ~ Access to a health cash-back plan, health and wellbeing service, and EAP.
• ~ Enhanced employer pension contribution and parental leave options.
• ~ Flexible Friday finishes during the summer.
• ~ Fresh fruit and snacks in the office.
• ~ Cycle to work scheme.
• ~ Opportunity for worldwide travel.
• ~ Wellness allowance.
• ~ If you have a disability or special need that requires accommodation, please let us know and we will do everything we can to accommodate.