Presale and Product Support Specialist, UK
London, UK
The Client
London, UK
The Client
Datacenter People has been engaged by a leading provider of converged data center and IT infrastructure management solutions.
What The Job Involves
- Act as the dedicated first line of support for our most strategic, highly involved customers.
- Provide a premium service by addressing complex inquiries, configuring the system to their unique environments, and demonstrating specific capabilities. When they have new feature requests, you will define, document, and seamlessly transfer these requirements to the R&D team.
- Lead product demos as a core presale activity. This involves conducting discovery to understand the potential lead's unique use case and tailoring the demonstration to showcase the exact value our platform brings to their environment.
- Manage initial engagements with potential customers. When deeper, use-case-specific demos are required, you will coordinate these efforts, occasionally collaborating with the development team to showcase specific capabilities or minor custom developments.
- Compliance and RFP Responses: Understand and analyze customer requests, drafting initial responses using AI tools, and refining them with specific, accurate technical details.
- Drive proof-of-concept (PoC) projects to successfully showcase product features in real-world scenarios.
- Work closely with our R&D teams across two main tracks: Innovation and Customer-Related developments. You will aggregate, analyze, and lead the prioritization of customer requests, ensuring they align strategically with our generic product roadmap.
- Gain a solid grasp of data center environments and assist in creating functional design documents that align customer needs with technical project requirements.
- Document and create engaging product materials, including feature explanation videos, release notes, and responses to specific customer or partner requests.
- Represent RiT Tech at industry events, trade shows, and conferences, actively demonstrating the platform to attendees and generating excitement around our innovations.
- Learn product features and user interfaces intimately to prepare user-friendly manuals and technical materials that empower both customers and internal teams.
We Are Looking For Someone With
- A strong technical background with a deep interest in data center technology, IT infrastructure, or enterprise software.
- Exceptional presentation and customer-facing skills; ability to translate complex technical concepts into tailored, value-driven demonstrations.
- Experience in providing high-level support or account management to enterprise clients, with a knack for delivering "VIP" customer service.
- Strong product mindset with the ability to balance and prioritize customer requests against a strategic R&D roadmap.
- Excellent communication skills in English - both written and verbal.
- Ability to work independently in the UK while collaborating effectively with local and international remote teams.
- Familiarity with AI tools (or an eagerness to learn) for drafting and refining technical responses and documentation.
- Strong organizational abilities, with the capacity to handle multiple tasks, manage early-stage customer projects, and meet deadlines.
- Self-motivated mindset, capable of engaging teams, stakeholders, and prospects remotely.
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
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