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- Tasks: Provide tech support for end user devices across Hampshire, including installation and repairs.
- Company: Join UK Policing, a vital organisation ensuring safety and security in the community.
- Benefits: Enjoy a competitive salary, on-call payments, and excellent employee benefits.
- Why this job: Be part of a dynamic team making a real impact while developing your IT skills.
- Qualifications: 4+ years in IT support, strong customer service skills, and a clean UK driving license required.
- Other info: Must be a UK resident for 5 years and eligible for security clearance.
The predicted salary is between 27000 - 40000 £ per year.
Role: IT Field Engineer (End User devices)
Location: Portsmouth + travel to various Hampshire sites using company vehicle
Rate: £33,300 + On-call payments + Excellent Employee Benefits
Key Skills:
- Flexibility regarding frequent travel
- End user device tech support (hardware, mobile, laptop, hardware peripherals etc.)
- Hardware swap-outs, installation, repair and connectivity to networks
- Device hardware and peripherals
- MS Windows 10, Azure AD, SCCM, voice comms
- Clean and current UK driving license
Our Client: UK Policing.
The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county.
The successful candidate will be able to demonstrate:
- 4+ years' experience in IT equipment set-up/installation, repair and connectivity to networks
- 1st line technical support and some 2nd line triage for IT kit and connectivity
- Experience in a field-based role travelling to locations daily
- Excellent customer service skills / communication skills
- Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building / provisioning laptops
- Experience responding to service tickets and responding within SLAs
- Confident communication skills, both with end Users and third-party suppliers
- Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites
Eligibility for Security Clearance and Police vetting (NPPV3) is essential.
You MUST be a full-time Resident of the UK and have the right to work in the UK without the need for VISA sponsorship. You need to have lived and worked in the UK for the last 5 years without any extended periods outside of the UK in that time in order to be eligible for the required level of security vetting (NPPV3).
Locations
Windows Helpdesk Engineer employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Windows 10, Azure AD, and SCCM. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Since this role involves frequent travel, ensure you have a clean driving record and be prepared to discuss your experience with field-based roles. Highlight any previous positions where you had to manage time effectively while travelling between sites.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for end users in the past. Being able to articulate your approach to problem-solving will show that you're a good fit for the role.
✨Tip Number 4
Research the UK Policing sector and understand their values and challenges. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Windows Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT equipment set-up, installation, and support. Emphasise your 4+ years of experience and any specific skills related to Windows 10, Azure AD, and SCCM.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate effectively with end users and third-party suppliers. Mention your flexibility for travel and your clean UK driving licence.
Highlight Relevant Experience: In your application, provide examples of your previous field-based roles and how you have successfully handled service tickets and provided technical support within SLAs. This will demonstrate your capability for the role.
Check Eligibility Requirements: Ensure you meet the eligibility criteria for security clearance and police vetting. Clearly state your residency status and right to work in the UK in your application to avoid any issues later on.
How to prepare for a job interview at DataCareers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end user devices, particularly Windows 10 and Azure AD. Highlight specific examples of hardware installations, repairs, and connectivity issues you've resolved in the past.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with users, emphasise your communication skills. Share instances where you provided exceptional support or resolved conflicts effectively.
✨Highlight Your Field Experience
Discuss your previous field-based roles and how you managed travel and time efficiently. Mention any challenges you faced while on-site and how you overcame them.
✨Prepare for Security Clearance Questions
Understand the requirements for security clearance and be ready to explain your residency and work history in the UK. This will show your eligibility and commitment to the role.
