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- Tasks: Install and support tech devices for police operations across Hampshire and Oxfordshire.
- Company: Join a vital UK policing organisation delivering essential ICT services.
- Benefits: Earn £250 per day, with vehicle and fuel card provided for site visits.
- Why this job: Make a real difference by ensuring officers have the tech they need to protect communities.
- Qualifications: 2+ years in field IT support and strong knowledge of Windows 10 and Azure AD.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
The predicted salary is between 50000 - 70000 £ per year.
Location: Field based to sites across Hampshire or Oxfordshire
Rate: £250 per day (Inside IR35)
Contract: 6 months initially, likely extension
Additional: Vehicle and fuel card provided for site visits
The Organisation
Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.
The Role
This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.
The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.
Key Responsibilities
- Install, configure and support end user devices including laptops, mobiles and hardware peripherals
- Diagnose and repair hardware and connectivity issues on site
- Set up and support Windows 10 devices, including user connectivity and authentication
- Work with Azure AD, SCCM and voice communications platforms
- Respond to service tickets and incidents, meeting agreed SLAs
- Liaise confidently with end users and third-party suppliers
- Maintain accurate records of work undertaken
Skills and Experience
- At least 2 years' experience in a field-based IT support or engineering role
- 4+ years' experience installing, repairing and supporting IT equipment and network connectivity
- Strong hands-on knowledge of end user device hardware and peripherals
- Practical experience with Windows 10, Azure AD, SCCM and voice comms
- Experience working to SLAs in a service-led environment
Location & Travel
- You must be based in or near Hampshire or Oxfordshire
- Willingness to undertake frequent travel to local sites is essential
- Full, clean UK driving licence required
- Vehicle provided for site visits (hire vehicle available for non-commutable journeys)
Security & Eligibility
- Current NPPV3, SC or DV clearance is highly desirable
- Eligibility for NPPV3 is essential
- Be a full-time UK resident with the right to work in the UK (no visa sponsorship)
- Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas
EUD Field Engineer - Southampton employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Field Engineer - Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into the policing sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or gigs that involve end user devices or field support. This not only boosts your experience but also shows potential employers that you're proactive and passionate about the role.
✨Tip Number 3
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with Windows 10, Azure AD, and troubleshooting hardware issues. Confidence in your knowledge will impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace EUD Field Engineer - Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field-based IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on knowledge of end user devices and any experience with Windows 10, Azure AD, and SCCM.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with a UK policing organisation and how you can contribute to their mission.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and repaired hardware issues or supported users effectively. We’re looking for engineers who can think on their feet, so share those stories that demonstrate your ability to work independently in live operational environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at DataCareers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of end user devices, especially Windows 10, Azure AD, and SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the field.
✨Showcase Your Customer Service Skills
Since this role involves being a visible presence for officers and staff, highlight your ability to communicate effectively and provide excellent customer service. Prepare examples of how you've successfully resolved issues for users in the past.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk through specific instances where you've diagnosed and repaired hardware or connectivity issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach challenges.
✨Understand the Importance of SLAs
Familiarise yourself with service level agreements and be ready to discuss how you've worked within these frameworks in previous roles. Emphasising your commitment to meeting deadlines and maintaining high standards will resonate well with the interviewers.