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For Companies At a Glance
- Tasks: Lead the development of a new ServiceNow platform and drive continuous improvement.
- Company: Join a tech-driven public sector organisation with a focus on innovation.
- Benefits: Competitive salary, 29% pension contributions, and hybrid working model.
- Why this job: Make a real impact in transforming service management with cutting-edge technology.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
- Other info: Opportunity for career growth in a dynamic, collaborative environment.
The predicted salary is between 70000 - 76000 £ per year.
We are looking to recruit a ServiceNow professional for a technology driven public sector organisation. The ServiceNow specialist will play a pivotal role in leading the introduction and ongoing development of a new ServiceNow platform as part of a major transformation programme.
This is a hybrid role and you will be required to work on site in Blackpool approximately 2 days a week.
The Role
This position will provide technical leadership and product ownership for the client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements - driving innovation and ensuring the tooling supports a modern, efficient service management model.
Key Responsibilities
- Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development.
- Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem.
- Chair tooling and governance forums to prioritise enhancements and address issues.
- Work closely with suppliers to manage incidents, upgrades, and platform performance.
- Drive continuous improvement through workflow automation, reporting enhancements, and best practice adoption.
- Provide subject matter expertise on ServiceNow capabilities, integrations, and module optimisation.
- Contribute to tooling strategy and future procurement decisions related to ServiceNow.
Skills & Experience
- Strong hands-on experience with the ServiceNow platform, particularly ITSM and ITOM modules (IRM/SPM desirable).
- Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment.
- Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM).
- Ability to bridge business and technical teams, influencing suppliers and stakeholders.
- Excellent communication, analytical, and problem-solving skills.
Qualifications (desirable)
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation
- ServiceNow Implementation Specialist certifications
ServiceNow Product Owner / Consultant employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Product Owner / Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with ServiceNow. When you get the chance to chat with potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest developments in ServiceNow and ITSM. Being knowledgeable about current trends will not only help you in interviews but also show that you're genuinely interested in the field.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly can sometimes put your application at the top of the pile, so don’t miss out!
We think you need these skills to ace ServiceNow Product Owner / Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Product Owner role. Highlight your hands-on experience with the ServiceNow platform and any relevant ITIL or Agile experience. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the ServiceNow platform and how you can contribute to our transformation programme. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive continuous improvement and manage incidents effectively. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DataCareers
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the ITSM and ITOM modules. Be ready to discuss your hands-on experience and how you've configured or implemented ServiceNow in previous roles. This will show that you’re not just familiar with the platform but can also bring valuable insights to the table.
✨Understand the Business Goals
Before the interview, take some time to research the organisation's mission and goals. Think about how ServiceNow can align with these objectives and be prepared to share your ideas on driving value through the platform. This will demonstrate your strategic thinking and commitment to their success.
✨Showcase Your Leadership Skills
As a Product Owner, you'll need to lead teams and manage suppliers effectively. Prepare examples of how you've successfully led projects or initiatives in the past, particularly in a multi-supplier environment. Highlight your ability to chair forums and prioritise enhancements, as this is crucial for the role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly, especially when discussing technical concepts. Be ready to explain how you bridge the gap between business and technical teams, as well as how you handle stakeholder influence. Confidence in your communication will leave a lasting impression.
