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For Companies At a Glance
- Tasks: Lead client programmes, ensuring high-quality delivery and strong relationships.
- Company: Dynamic company focused on employee programmes and client satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving programme success.
- Qualifications: Strong project management skills and experience in client services.
- Other info: Join a supportive team with a focus on innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid - 2 days in the office 3 days remotely Newport Pagnell
Role Purpose
Working within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts.
Key Objectives
- Deliver high-quality client programmes that meet agreed objectives, timelines, and budgets
- Ensure strong client relationships, satisfaction, and long-term retention
- Identify and develop new revenue opportunities within existing client accounts
- Maximise programme profitability through effective project and financial management
Key Responsibilities
- Act as the lead contact for assigned client programmes
- Oversee end-to-end programme delivery, coordinating internal teams and suppliers
- Act as an escalation point for participant and client queries
- Own and deliver programme communication plans
- Manage platform configuration, reporting, and website content
- Ensure accuracy and security of programme and client data
- Produce programme analytics and reports
- Create design briefs and manage creative delivery
- Work with technical teams to manage development requirements
- Lead client meetings and follow-up actions
- Project manage timelines, records, and communications
- Identify and support account growth opportunities
- Ensure work is scoped, approved, and accurately time recorded
Skills and Experience
- Strong project management capability
- Budget and cost management experience
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Experience working with technology platforms and data
- Experience in employee programmes or performance improvement
- Data-driven or technology-enabled environment experience
Client Services Manager in Milton Keynes employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its client programmes. Show us that you understand their goals and how you can help maximise revenue and client satisfaction. Tailor your answers to highlight your project management skills and experience with technology platforms.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them why you're the perfect fit for managing their client programmes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Client Services Manager position. Plus, applying directly shows your interest and commitment to joining our team.
We think you need these skills to ace Client Services Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in managing client programmes and any relevant project management skills. We want to see how you can deliver high-quality programmes that meet objectives!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and maximised revenue in previous positions. We love a good story!
Showcase Your Skills: Don’t forget to showcase your organisational and time management skills in your application. Mention any experience with technology platforms and data, as these are key for us at StudySmarter. We’re looking for someone who can juggle multiple tasks with ease!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DataCareers
✨Know Your Client Programmes
Before the interview, dive deep into understanding client programmes and how they operate. Familiarise yourself with common challenges and success stories in the industry. This will help you demonstrate your knowledge and show that you're genuinely interested in delivering high-quality programmes.
✨Showcase Your Project Management Skills
Be ready to discuss your project management experience in detail. Prepare examples of how you've successfully managed timelines, budgets, and team coordination in previous roles. Highlight any specific tools or methodologies you’ve used to keep projects on track.
✨Emphasise Client Relationships
Client satisfaction is key for this role, so come prepared with examples of how you've built and maintained strong client relationships. Think about times when you turned a challenging situation into a positive outcome, as this will showcase your interpersonal skills.
✨Prepare for Data-Driven Discussions
Since the role involves working with data and analytics, brush up on your experience with data-driven decision-making. Be ready to discuss how you've used data to improve programme outcomes or identify growth opportunities in past roles.
