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- Tasks: Act as the bridge between customers and teams, managing queries and ensuring satisfaction.
- Company: Leading software company focused on customer success and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Shape customer engagement strategies and make a real impact in a dynamic environment.
- Qualifications: Experience in customer engagement or account management, preferably in tech.
- Other info: Join a newly established team with excellent career advancement potential.
The predicted salary is between 55000 - 58000 £ per year.
We are looking to recruit a Customer Engagement Partner for a leading software company. This is an excellent opportunity for someone who is a natural problem-solver who thrives on making things better for customers. It is a great role for someone who has worked in a software house environment in Customer Success, Service Delivery, Account Management or Business Partnering seeing a new challenge.
The Customer Engagement Partner will act as the key link between customers and internal teams. You'll be the person who ensures every query related to my client's products - whether it's a finance question, a service request, or something more complex - gets the right attention, the right response, and the right outcome. This is a chance to join a newly established Customer Success function and help shape how my client communicates, collaborates, and delivers value to their customers. This is a hybrid role with approximately once a week based in an office - either in London, Bristol, Birmingham, Leeds or Manchester.
What you'll be doing:
- Acting as the bridge between customers and internal teams, ensuring all requests are managed efficiently and with accountability.
- Handling incoming queries, funnelling straightforward requests through Level 1 teams and managing more complex issues directly.
- Collaborating with finance, product, engineering, delivery, and service teams to gather accurate, high-quality responses.
- Reviewing and validating all outbound communication to ensure clarity, consistency, and completeness.
- Building strong, trust-based relationships with customers - becoming a reliable and proactive point of contact.
- Identifying trends, recurring issues, and bottlenecks, feeding insights into continuous improvement initiatives.
- Supporting communication around new processes, products, or changes, ensuring customers receive clear and timely updates.
- Providing regular reporting and insight to leadership on engagement trends and customer experience.
What you'll bring:
- Experience in customer engagement, service management, account management, or business partnering - ideally in a tech or software environment.
- Strong communication skills with the ability to handle both technical and non-technical conversations.
- Excellent organisational ability - you'll juggle multiple priorities with confidence.
- A customer-first mindset and a passion for improving how things work.
- Experience using CRM and service tools (e.g., Salesforce, ServiceNow, Jira).
- Ability to handle pressure, manage difficult conversations, and defuse complaints with professionalism.
- Comfortable working across geographically distributed teams and with multiple stakeholders.
Customer Engagement Partner in London employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Partner in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Engagement Partner role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Engagement Partner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Engagement Partner role. Highlight your experience in customer engagement and any relevant software house experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your skills align with the role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it's through clear language in your CV or a well-structured cover letter, let us see your ability to convey ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DataCareers
✨Know Your Customer Engagement Stuff
Make sure you brush up on your knowledge of customer engagement strategies, especially in a tech or software environment. Be ready to discuss your previous experiences in customer success or account management and how they relate to the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about specific situations where you identified trends or bottlenecks and how you contributed to improvements. This will show that you're proactive and solution-oriented.
✨Communicate Clearly and Confidently
Since this role involves liaising between customers and internal teams, practice articulating your thoughts clearly. You might want to simulate some technical and non-technical conversations to demonstrate your versatility in communication.
✨Be Ready to Juggle Priorities
Think of scenarios where you've successfully managed multiple tasks at once. Highlight your organisational skills and how you prioritise effectively, especially under pressure. This will reassure them that you can handle the demands of the role.
