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- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Join a leading public sector organisation with a dynamic support team.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to enhance your skills and career.
- Why this job: Make a real difference by helping users with essential tech support.
- Qualifications: Must have NPPV3 clearance and experience in IT support roles.
The predicted salary is between 30000 - 40000 £ per year.
Must have recent NPPV3 Clearance
Gloucester (hybrid) 6 Month Contract
Essential Skills:
- NPPV3 police cleared
- Driving license
- Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / SharePoint
- Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard
We are working with a leading public sector organisation seeking an experienced IT Support Analyst to join their busy internal support team on a contract basis. This is a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service. Due to the nature of the role existing or recent NPPV3 or SC Clearance is highly desirable.
Key Responsibilities:
- Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups.
- Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues.
- Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools.
- Log and manage support tickets in the organisation's ITSM tool (IFS Assyst).
- Escalate issues in line with agreed processes and service levels.
- Visit user desks or remote offices when required to provide on-site support and equipment setup.
- Maintain accurate asset and configuration records.
- Contribute to knowledge base articles and standard operating procedures.
Skills and Experience:
- NPPV3 cleared or recently lapsed
- Proven experience in a Service Desk or 1st/2nd Line IT Support role.
- Strong knowledge of: Windows 10/11, Microsoft 365 (Outlook, Office, SharePoint), Active Directory and Exchange Management Console
- Good understanding of ITIL-based processes (incident, change, problem, configuration).
- Experience with ITSM tools such as IFS Assyst (or similar).
- Excellent communication skills and a strong customer service approach.
- Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.
IT Service Desk Technician - NPPV3 Cleared employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician - NPPV3 Cleared
✨Tip Number 1
Get your NPPV3 clearance sorted if you haven't already! It's a must-have for this role, and having it ready will make you stand out from the crowd.
✨Tip Number 2
Brush up on your technical skills, especially with Windows 10/11 and Microsoft 365. Make sure you're comfortable troubleshooting common issues, as you'll be the go-to person for support!
✨Tip Number 3
Practice your customer service skills. You'll be dealing with users directly, so being friendly and approachable can really help you shine in interviews and on the job.
✨Tip Number 4
Apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace IT Service Desk Technician - NPPV3 Cleared
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Windows 10/11, Microsoft 365, and ITIL processes in your application. We want to see how your skills match up with what we're looking for!
NPPV3 Clearance is Key: Since NPPV3 clearance is essential for this role, don’t forget to mention your current or recent clearance status right at the top of your application. It’ll help us know you’re ready to hit the ground running!
Be Customer-Focused: We love candidates who have a strong customer service approach. Share examples of how you've provided excellent support in previous roles, especially in a fast-paced environment like a Service Desk.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at DataCareers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Office 2016/365, and SharePoint. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also provide effective support.
✨Understand ITIL Processes
Since the role requires a good understanding of ITIL-based processes, take some time to review the key concepts of incident, change, problem, and configuration management. Be prepared to give examples of how you've applied these principles in your previous work, as this will demonstrate your ability to fit into their existing framework.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service, so think of specific instances where you've gone above and beyond to help users. Whether it was resolving a tricky issue or simply being patient with a frustrated user, having these stories ready will highlight your strong communication skills and customer-first approach.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions during the interview. Think about common issues that arise in IT support and how you would handle them. Practising your responses will help you articulate your thought process clearly and show that you can think on your feet in a dynamic environment.