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- Tasks: Provide IT support for end user devices across Hampshire, including installation and repairs.
- Company: Join the UK Policing team, dedicated to serving and protecting communities.
- Benefits: Enjoy a competitive salary, on-call payments, and excellent employee benefits.
- Why this job: Be part of a vital service, enhancing tech support while travelling and meeting diverse people.
- Qualifications: 4+ years in IT support, strong customer service skills, and a clean UK driving license required.
- Other info: Must be a UK resident for 5 years and eligible for security clearance.
The predicted salary is between 30000 - 37000 £ per year.
Role: IT Field Engineer (End User devices)
Location: Portsmouth + travel to various Hampshire sites using company vehicle
Rate: £33,300 + On-call payments + Excellent Employee Benefits
Key Skills:
- Flexibility regarding frequent travel
- End user device tech support (hardware, mobile, laptop, hardware peripherals etc.)
- Hardware swap-outs, installation, repair and connectivity to networks
- Device hardware and peripherals
- MS Windows 10, Azure AD, SCCM, voice comms
- Clean and current UK driving license
Our Client: UK Policing.
The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county.
The successful candidate will be able to demonstrate:
- 4+ years' experience in IT equipment set-up/installation, repair and connectivity to networks
- 1st line technical support and some 2nd line triage for IT kit and connectivity
- Experience in a field-based role travelling to locations daily
- Excellent customer service skills / communication skills
- Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops
- Experience responding to service tickets and responding within SLAs
- Confident communication skills, both with end Users and third-party suppliers
- Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites
Eligibility for Security Clearance and Police vetting (NPPV3) is essential.
You MUST be a full-time Resident of the UK and have the right to work in the UK without the need for VISA sponsorship. You need to have lived and worked in the UK for the last 5 years without any extended periods outside of the UK in that time in order to be eligible for the required level of security vetting (NPPV3).
Locations
EUD Engineer employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Windows 10, Azure AD, and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves frequent travel, make sure to highlight any previous field-based experience you have. Be prepared to discuss how you've managed your time and logistics effectively in similar roles.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will show that you can communicate effectively and provide excellent support.
✨Tip Number 4
Ensure you understand the security clearance requirements for this position. Being knowledgeable about the vetting process and showing your commitment to meeting these standards can give you an edge in the selection process.
We think you need these skills to ace EUD Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT equipment set-up, installation, and support. Emphasise your skills with end user devices, Windows 10, Azure AD, and any field-based roles you've held.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the EUD Engineer role specifically. Mention your customer service skills and your ability to communicate effectively with both end users and third-party suppliers.
Highlight Relevant Experience: When detailing your work history, focus on your 4+ years of experience in IT support, particularly in field-based roles. Include examples of how you've responded to service tickets and met SLAs.
Check Eligibility Requirements: Before applying, ensure you meet the eligibility criteria for security clearance and police vetting. Clearly state your residency status and right to work in the UK in your application.
How to prepare for a job interview at DataCareers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end user devices, including hardware and software. Highlight specific examples of how you've set up, installed, or repaired devices, particularly with Windows 10, Azure AD, and SCCM.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with users, be ready to share instances where you provided exceptional customer service. Emphasise your communication skills and how you handle technical issues with patience and clarity.
✨Highlight Your Field Experience
Discuss your previous field-based roles and how you managed travel and time effectively. Mention any challenges you faced while on-site and how you overcame them to deliver results.
✨Prepare for Security Clearance Questions
Understand the requirements for security clearance and be ready to discuss your residency and work history in the UK. Ensure you can confirm your eligibility for NPPV3 vetting without hesitation.
