At a Glance
- Tasks: Provide hands-on support for end-user devices and manage incidents and requests.
- Company: Join a dynamic team in the government administration sector.
- Benefits: Competitive daily rate, valuable experience, and potential for career growth.
- Other info: Opportunity to work in a fast-paced environment with ongoing projects.
- Why this job: Make a real difference by ensuring users have reliable tech to excel in their work.
- Qualifications: 2+ years in EUD support, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 40500 - 49500 £ per year.
Pay Range
EUD Technician
Gloucester (travelling to sites in Gloucestershire 5 days per week)
6 Month Contract
Rate: £200 per day (Inside IR35)
Essential Skills
EUD device support experience, AD, Exchange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence)
This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work.
You'll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies.
Responsibilities
- Provide hands‑on support for end‑user devices including desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve hardware and software issues across Windows and mobile platforms.
- Manage device lifecycle activities including upgrades, replacements, and disposals.
- Respond to and resolve incidents and service requests in line with SLAs.
- Maintain accurate asset records and contribute to asset lifecycle planning.
- Support and improve conferencing technologies (e. g., Teams Rooms, AV setups).
- Collaborate with other ICT teams to ensure seamless service delivery.
- Identify opportunities for service improvement and contribute to process enhancements.
- Involvement in ongoing projects.
Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / Share Point, Understanding of Incident/Problem/Change Management and Configuration Management processes – preferably to ITIL V4 Foundation standard.
Skills and Experience
- Eligibility for Security Clearance
- 2+ years proven experience in an EUD Engineer role or similar
• Strong knowledge of
- Windows 10/11
- Microsoft 365 (Outlook, Office, Share Point)
- Active Directory and Exchange Management Console
- Good understanding of ITIL‑based processes (incident, change, problem, configuration).
- Excellent communication skills and a strong customer service approach.
- Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.
- Seniority level
- Entry level
- Employment type
- Contract
- Job function
- Information Technology
- Industries
- Government Administration
- #J-18808-Ljbffr
End User Device Technician - Contract employer: DataCareers
As a leading provider of Transformation Consultancy within the ERP Sector, our company offers an exceptional work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide tailored training opportunities and a supportive culture that encourages continuous learning. Our home-based role allows for flexibility, while the chance to engage with C-level executives in the public sector ensures that your contributions have a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land End User Device Technician - Contract
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We think you need these skills to ace End User Device Technician - Contract
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at DataCareers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at DataCareers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at DataCareers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at DataCareers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at DataCareers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
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Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at DataCareers.
