At a Glance
- Tasks: Handle complaints and provide written responses in a fast-paced environment.
- Company: Join a leading law firm with a collaborative and supportive culture.
- Benefits: Competitive salary, employee benefits, and career development opportunities.
- Other info: Great potential for career growth within an award-winning firm.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1-2 years in customer service, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 27000 £ per year.
Job Title: Complaints Handler
Location: Leamington Spa (Monday to Friday on-site)
Salary: £24,225 plus Employee Benefits
Key skills: Excellent written and verbal communication skills, strong customer service skills, great attention to details and ideally, experience working to high standards as governed by a regulatory authority.
My client is a leading law firm with an exceptional work environment and collaborative teams\' culture. They require an individual to join the team with strong all round communication skills to work in the fast-paced debt recovery team but with specific responsibility for written responses in the following areas:
Complaints handling
Expressions of Dissatisfaction
Data Access requests
This role has great potential to lead into other areas of the business long term, developing your career with an award winning, leading law firm.
Skills Required
- 1 to 2 years\' experience in a fast-paced customer services related role, dealing with written communications to members of the public in a professional setting.
- Experience with a CRM to access customer records and access templates for a range of pre-determined written responses
- A naturally inquisitive approach to resolving customer issues, requests and complaints.
- Ability to work 5 days per week in the Leamington Spa Head Office
- Preferable would-be experience gained working to a process governed by an external regulatory authority. Any experience specifically in this area working to FCA, (Financial Conduct Authority), guidelines or SRA, (Solicitors Regulatory Authority), guidelines would be hugely beneficial.
Complaints Handler in Liverpool employer: DataCareers
Join a leading law firm in Leamington Spa as a Complaints Handler, where you will thrive in a supportive and collaborative work environment. With a focus on employee growth, this role offers the opportunity to develop your career within a fast-paced debt recovery team while enjoying competitive benefits and a commitment to high standards. Experience a workplace that values communication and professionalism, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our thoughts clearly during the actual interview.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the company. Plus, it gives us a chance to assess if it's the right fit for us!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. It shows our enthusiasm for the role and keeps us on their radar as they make their decision.
We think you need these skills to ace Complaints Handler in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your written communication skills and any relevant experience in customer service, especially if you've worked with regulatory guidelines before.
Showcase Your Attention to Detail:In your application, give examples of how you've demonstrated great attention to detail in previous roles. This is crucial for handling complaints and ensuring all communications are spot on!
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can make a big difference in written communications, especially in a customer-facing role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at DataCareers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler and the specific responsibilities it entails. Familiarise yourself with the law firm's values and how they handle complaints, expressions of dissatisfaction, and data access requests. This will show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent written and verbal communication skills are key for this role, prepare examples of how you've successfully handled customer complaints or difficult situations in the past. Practise articulating your thoughts clearly and concisely, as this will be crucial during the interview.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is vital. Bring along examples of your work that highlight your ability to maintain high standards, especially if you've worked under regulatory guidelines like FCA or SRA. Discuss how you ensure accuracy in your written communications.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your career goals.
