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- Tasks: Handle complaints and provide written responses in a fast-paced environment.
- Company: Join a leading law firm with a collaborative culture and exceptional work environment.
- Benefits: Competitive salary of £24,225 plus employee benefits.
- Other info: Opportunity to develop your career in various areas of the business.
- Why this job: Kickstart your career in a dynamic role with growth potential in a respected firm.
- Qualifications: 1-2 years in customer service, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 27000 £ per year.
Job Title: Complaints Handler
Location: Leamington Spa (Monday to Friday on-site)
Salary: £24,225 plus Employee Benefits
Key skills: Excellent written and verbal communication skills, strong customer service skills, great attention to details and ideally, experience working to high standards as governed by a regulatory authority.
My client is a leading law firm with an exceptional work environment and collaborative teams\’ culture. They require an individual to join the team with strong all round communication skills to work in the fast-paced debt recovery team but with specific responsibility for written responses in the following areas:
Complaints handling
Expressions of Dissatisfaction
Data Access requests
This role has great potential to lead into other areas of the business long term, developing your career with an award winning, leading law firm.
Skills Required
- 1 to 2 years\’ experience in a fast-paced customer services related role, dealing with written communications to members of the public in a professional setting.
- Experience with a CRM to access customer records and access templates for a range of pre-determined written responses
- A naturally inquisitive approach to resolving customer issues, requests and complaints.
- Ability to work 5 days per week in the Leamington Spa Head Office
- Preferable would-be experience gained working to a process governed by an external regulatory authority. Any experience specifically in this area working to FCA, (Financial Conduct Authority), guidelines or SRA, (Solicitors Regulatory Authority), guidelines would be hugely beneficial.
Complaints Handler employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling complaints, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about written communication, make sure your application reflects your excellent writing skills. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Tailor Your Application: We want to see how you fit into our team! Make sure to tailor your CV and cover letter to highlight your experience in customer service and any relevant regulatory knowledge. Show us why you're the perfect fit for the Complaints Handler role.
Highlight Relevant Experience: If you've got experience dealing with complaints or working under regulatory guidelines, shout about it! We love candidates who can demonstrate their ability to handle sensitive situations with professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our awesome team!
How to prepare for a job interview at DataCareers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler and the specific responsibilities it entails. Familiarise yourself with the law firm's values and how they handle complaints, as well as any relevant regulatory guidelines like those from the FCA or SRA.
✨Show Off Your Communication Skills
Since excellent written and verbal communication skills are key for this role, prepare examples of how you've successfully handled customer complaints in the past. Be ready to demonstrate your ability to communicate clearly and professionally, especially in writing.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, highlight instances where your attention to detail made a difference in resolving issues or improving processes. This will show that you can maintain high standards in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges faced in the debt recovery sector, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your career goals.