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- Tasks: Handle complaints and provide written responses in a fast-paced environment.
- Company: Join a leading law firm with a collaborative culture and exceptional work environment.
- Benefits: Competitive salary of £24,225 plus employee benefits.
- Other info: Opportunity to develop your career in various areas of the business.
- Why this job: Kickstart your career in a dynamic role with growth potential in a prestigious firm.
- Qualifications: 1-2 years in customer service, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 27000 £ per year.
Job Title: Complaints Handler
Location: Leamington Spa (Monday to Friday on-site)
Salary: £24,225 plus Employee Benefits
Key skills: Excellent written and verbal communication skills, strong customer service skills, great attention to details and ideally, experience working to high standards as governed by a regulatory authority.
My client is a leading law firm with an exceptional work environment and collaborative teams\’ culture. They require an individual to join the team with strong all round communication skills to work in the fast-paced debt recovery team but with specific responsibility for written responses in the following areas:
Complaints handling
Expressions of Dissatisfaction
Data Access requests
This role has great potential to lead into other areas of the business long term, developing your career with an award winning, leading law firm.
Skills Required
- 1 to 2 years\’ experience in a fast-paced customer services related role, dealing with written communications to members of the public in a professional setting.
- Experience with a CRM to access customer records and access templates for a range of pre-determined written responses
- A naturally inquisitive approach to resolving customer issues, requests and complaints.
- Ability to work 5 days per week in the Leamington Spa Head Office
- Preferable would-be experience gained working to a process governed by an external regulatory authority. Any experience specifically in this area working to FCA, (Financial Conduct Authority), guidelines or SRA, (Solicitors Regulatory Authority), guidelines would be hugely beneficial.
Complaints Handler employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling complaints, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your written communication skills and any relevant experience in customer service, especially if you've dealt with complaints or regulatory guidelines before.
Showcase Your Attention to Detail: In your application, demonstrate your attention to detail. This is crucial for handling complaints and data access requests. You could mention specific examples where your keen eye for detail made a difference in your previous roles.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and approachability. Use clear language and a friendly tone to show that you can communicate effectively with customers while maintaining a professional standard.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and genuinely interested in joining our team!
How to prepare for a job interview at DataCareers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler and the specific responsibilities it entails. Familiarise yourself with the law firm's values and how they handle complaints, as this will show your genuine interest in the position.
✨Show Off Your Communication Skills
Since excellent written and verbal communication skills are key for this role, prepare examples of how you've successfully handled customer complaints in the past. Be ready to discuss your approach to resolving issues and how you ensure clarity in your communications.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is crucial. Bring examples of how you've maintained high standards in your previous roles, especially when dealing with written responses. This could include how you’ve followed processes or adhered to regulatory guidelines.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the company's approach to complaints handling. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.