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- Tasks: Provide tech support and install end user devices across Hampshire.
- Company: Join the UK Policing team, dedicated to serving the community.
- Benefits: Enjoy a competitive salary, on-call payments, and excellent employee benefits.
- Why this job: Be part of a vital service, enhancing tech for public safety while travelling around beautiful Hampshire.
- Qualifications: 4+ years in IT support, strong customer service skills, and a clean UK driving license required.
- Other info: Must be a UK resident for 5 years and eligible for security clearance.
The predicted salary is between 27000 - 40000 £ per year.
Role: IT Field Engineer (End User devices)
Location: Portsmouth + travel to various Hampshire sites using company vehicle
Rate: £33,300 + On-call payments + Excellent Employee Benefits
Key Skills:
- Flexibility regarding frequent travel
- End user device tech support (hardware, mobile, laptop, hardware peripherals etc.)
- Hardware swap-outs, installation, repair and connectivity to networks
- Device hardware and peripherals
- MS Windows 10, Azure AD, SCCM, voice comms
- Clean and current UK driving license
Our Client: UK Policing.
The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county.
The successful candidate will be able to demonstrate:
- 4+ years' experience in IT equipment set-up/installation, repair and connectivity to networks
- 1st line technical support and some 2nd line triage for IT kit and connectivity
- Experience in a field-based role travelling to locations daily
- Excellent customer service skills / communication skills
- Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops
- Experience responding to service tickets and responding within SLAs
- Confident communication skills, both with end Users and third-party suppliers
- Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites
Eligibility for Security Clearance and Police vetting (NPPV3) is essential.
You MUST be a full-time Resident of the UK and have the right to work in the UK without the need for VISA sponsorship. You need to have lived and worked in the UK for the last 5 years without any extended periods outside of the UK in that time in order to be eligible for the required level of security vetting (NPPV3).
Locations
Asset Performance Engineer employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Performance Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Windows 10, Azure AD, and SCCM. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Since this role involves frequent travel, ensure you have a clean driving record and be prepared to discuss your experience with field-based roles. Highlight any previous positions where you managed travel logistics effectively.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for end users in the past. This will show that you can communicate effectively and provide excellent support.
✨Tip Number 4
Research the UK Policing sector and understand their values and challenges. Being knowledgeable about the organisation can help you tailor your responses in interviews and show your genuine interest in the role.
We think you need these skills to ace Asset Performance Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT equipment set-up, installation, and support. Emphasise your 4+ years of experience and any specific skills related to end user devices, such as MS Windows 10, Azure AD, and SCCM.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate effectively with both end users and third-party suppliers. Mention your flexibility regarding travel and your clean UK driving licence.
Highlight Relevant Experience: In your application, specifically mention any field-based roles you've held and your experience responding to service tickets within SLAs. This will demonstrate your capability to meet the demands of the role.
Check Eligibility Requirements: Ensure you clearly state your eligibility for security clearance and police vetting (NPPV3) in your application. Highlight your residency in the UK for the last 5 years without extended periods outside the country.
How to prepare for a job interview at DataCareers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end user devices, including hardware installation and troubleshooting. Highlight specific examples where you've successfully resolved technical issues or improved connectivity for users.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with users, emphasise your communication skills and ability to provide excellent customer service. Share anecdotes that illustrate how you've handled challenging situations with users in the past.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of MS Windows 10, Azure AD, and SCCM, as these are key components of the job. Being able to discuss these technologies confidently will show your preparedness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would approach common issues in a field-based role, such as dealing with a malfunctioning device or managing multiple service tickets.
