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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch performance and customer service in a busy environment.
- Company: Reputable professional services firm with a supportive culture in Leamington Spa.
- Benefits: Competitive salary, benefits package, and potential for remote work after probation.
- Why this job: Make a real impact by leading a team and driving performance in a thriving business.
- Qualifications: 2+ years in a Team Leader role with strong communication and management skills.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Role: Administration Team Leader (Professional Services)
Location: Leamington Spa (on-site 5 days per week with potential to work one day from home after probation)
Salary: £30,000 plus Benefits
Key skills: Team Lead / Management, KPI performance reviews, 1-2-1's, preparing performance reports for management
Our Client is a highly regards professional services business in Leamington Spa. They have an excellent work environment / culture and are seeking an efficient and collaborative Administration Team Leader to lead a small team of Administrators processing a high volume of administration and customer communications in a busy financial services setting.
Typical duties include:
- Recruiting, inducting, leading and managing a busy administration team to ensure the highest levels of performance always.
- Delivering effective 1-2-1, performance improvement plans, personal development plans.
- Manage the achievement of individual staff members, team and overall department SLA's and targets providing on the job feedback, technical and customer support.
- To ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consistently achieved
- To ensure that the team operates within all set KPI's, and any breaches are identified and reported to senior management.
- Develop, implement and run departmental and team incentives which drive performance and morale where applicable.
- Presentation of management communications to team members
- Handle escalated calls / manager calls where necessary and therefore dealing directly with the customer and their circumstances
- Interviewing and training new members of the team
Person profile:
- 2+ years' experience in a Team Leader role within a call centre type environment, responsible for performance reviews, 121's, team recruitment, team management and team performance.
- Excellent attention to detail
- Strong verbal, written and numerical communication skills.
Administration Team Leader employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administration Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and performance reviews. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams, handled escalated calls, or improved performance. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Team Leader role. Highlight your experience in team management, performance reviews, and any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've led teams and improved performance in previous roles.
Showcase Your Communication Skills: Since this role requires strong verbal and written communication skills, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at DataCareers
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Administration Team Leader. Familiarise yourself with key responsibilities like managing performance reviews and leading a team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you handle 1-2-1s and performance improvement plans. This will demonstrate your capability to manage and motivate a team effectively.
✨Understand the Company Culture
Research the company’s work environment and values. Since they pride themselves on a collaborative culture, think about how you can contribute to that. During the interview, mention how your personal values align with theirs to show you're a good fit.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with escalated calls or ensuring compliance with KPIs. Practise your responses to these scenarios so you can articulate your thought process clearly and demonstrate your problem-solving skills.
