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For Companies At a Glance
- Tasks: Drive customer success by selling and managing training programs for enterprise clients.
- Company: Join Databricks, a leader in Data and AI solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer success while developing your skills in a dynamic environment.
- Qualifications: Experience in selling learning solutions and strong program management skills required.
- Other info: Collaborative culture with a focus on innovation and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Databricks Customer Enablement team is on a mission to upskill Data and AI professionals in our customer organizations to use Databricks and accelerate customer success and outcomes.
As a Staff Customer Enablement Program Specialist at Databricks, you will play a pivotal role in driving the commercial success of our training and enablement portfolio across the EMEA Central region. This is not just a program management role; it is a customer-facing revenue impacting position where your expertise in selling learning solutions to enterprise accounts will directly accelerate customer adoption, retention, and expansion. You will partner closely with account executives, engagement managers, and other account stakeholders to position Databricks learning programs as a critical business outcome accelerator. Your ability to translate customer needs into tailored high-value training solutions will enable our enterprise clients to maximize their investment in Databricks while also contributing to the company’s top line growth.
Key Responsibilities
- Training Program Sales & Positioning: Act as the subject matter expert in articulating the business value of Databricks training solutions. Partner with sales teams to design and present compelling enablement proposals that align with customer transformation and adoption goals.
- Enterprise Account Engagement: Build strong relationships with enterprise customers across the EMEA Central region, identifying opportunities where learning solutions drive measurable ROI and differentiating Databricks in competitive sales cycles.
- Program Design & Management: Lead the end-to-end lifecycle of customer enablement programs from needs assessment through delivery and post-program evaluation, all while ensuring training programs are strategically positioned to support renewal and upsell opportunities.
- Learning Needs Diagnostics: Conduct in-depth assessments to uncover customer skill gaps and adoption blockers, then build data-driven learning roadmaps that both meet training objectives and reinforce Databricks value proposition.
- Execution & Delivery Excellence: Own the delivery of impactful multi-modal training programs (classroom, virtual, blended) while ensuring customer satisfaction and repeat demand.
- Commercial Impact Tracking: Report on key enablement metrics, course consumption, adoption rates, and customer success KPIs while also highlighting revenue acceleration, renewal support, and solution expansion influenced by training engagements.
- Customer Success Collaboration: Work hand-in-hand with Account Teams, Delivery Solution Architects, Enablement Architects, and Engagement Managers to jointly win opportunities where training is central to customer success.
- Scaling & Expansion: Identify and replicate best practices for selling and delivering training across industries and account tiers, ensuring consistent growth in training adoption and revenue.
- Leadership & Coaching: Act as a mentor and thought leader within the Learning & Enablement team, raising the bar for quality, innovation, and commercial impact.
Qualifications
- Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
- Deep understanding of the EMEA Central enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption.
- Strong background in program management, enablement strategy, and learning & development design.
- Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
- Excellent communication, relationship building, and consultative sales skills with fluency in German and English.
- Results driven mindset with the ability to balance customer satisfaction and revenue goals.
Required Experience: Staff IC
Key Skills: Project Management Methodology, Project / Program Management, Program Management, Management Experience, Microsoft PowerPoint, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, Contracts
Employment Type: Full-Time
Experience: years
Vacancy: 1
Staff Enablement Program Management employer: Databricks
Contact Detail:
Databricks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Enablement Program Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their mission, especially in customer enablement and training.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive customer success and adoption of learning solutions. Highlight your past experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Staff Enablement Program Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Staff Enablement Program Management role. Highlight your experience in selling learning solutions and how it aligns with Databricks' mission to upskill Data and AI professionals.
Showcase Your Impact: When detailing your past roles, focus on the commercial impact of your work. Use specific examples that demonstrate how your training programs have driven customer success and revenue growth.
Be Personable: Remember, this is a customer-facing role! Let your personality shine through in your application. We want to see your communication skills and how you build relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Databricks!
How to prepare for a job interview at Databricks
✨Know Your Stuff
Make sure you understand Databricks' training solutions inside and out. Familiarise yourself with how these solutions can drive customer success and ROI. This will help you articulate their value during the interview.
✨Showcase Your Sales Skills
Prepare to discuss your experience in selling learning solutions, especially to enterprise accounts. Have specific examples ready that demonstrate how you've successfully engaged customers and driven adoption in previous roles.
✨Build Relationships
Highlight your ability to build strong relationships with stakeholders. Think of examples where you've collaborated with sales teams or account executives to create tailored training proposals that met customer needs.
✨Be Data-Driven
Emphasise your experience with metrics and KPIs. Be ready to talk about how you've tracked the impact of training programs on customer success and revenue growth, as this is crucial for the role.
