The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering (FDE) organisation. You are responsible for the end to end GTM of the FDE and Training organisations, working closely with account teams and customers. You will independently scope complex engagements with multiple workstreams spanning data and AI which will deliver outcomes for our largest customers.
The impact you will have:
- Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
- Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
- Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
- 7-10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles with a mix of influencing and execution.
- Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven track record of managing large-scale program plans and service delivery.
- Ability to travel up to 25-50% as required.
Senior Engagement Manager, Forward Deployed Engineering in London employer: DataBricks
At Databricks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to tackle complex challenges in data and AI, all while working in a supportive environment that values diversity and inclusion. Located in a vibrant tech hub, we provide our team with access to cutting-edge resources and a network of industry leaders, making it an ideal place for those seeking meaningful and rewarding careers.
