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- Tasks: Drive service sales and help customers achieve their business goals through expert guidance.
- Company: Join Databricks, a leading data and AI company trusted by over 10,000 organisations globally.
- Benefits: Enjoy comprehensive perks, including flexible work options and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values innovation and customer success in the tech industry.
- Qualifications: Bring extensive experience in professional services and strong customer-facing skills.
- Other info: Travel may be required up to 20%, with more during peak times.
The predicted salary is between 48000 - 72000 £ per year.
As a Senior Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include product implementation services, and training. The SAE/EM is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization.
A quota-carrying role, the Services Account Executive owns the services sales strategy by proactively creating demand for new Service opportunities and partnering with the Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.
The impact you will have:
- Collaborate with software sales account teams, and our eco-system of delivery partners
- Proactively create new Services opportunities
- Create pipeline and manage end-to-end forecasting process for Services opportunities
- Meet and exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of services to meet their needs
- Lead extended team in solutioning and scoping, and proposal development
- Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities
You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission. You will work with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions. Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
You will perform as the SAE/EM in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets. Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary. Help resolve delivery challenges, address resource contentions, scoping issues and manage expectations.
What we look for:
- Extensive experience running a Professional Services and Education Services line of business.
- Extensive experience in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
- Data and AI domain experience working with customers to realise business value through to production implementations.
- Excellent customer-facing skills including working with Executives and other team members.
- Experience articulating the value-based selling model
- Experience identifying customer needs and implementing solutions.
- Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
- Travel is required up to 20%, more at peak times.
About Databricks:
Databricks is the data and AI company. More than 10,000 organizations worldwide rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow.
Our Commitment to Diversity and Inclusion:
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.
Senior Services Account Executive/ Senior Engagement Manager London, United Kingdom employer: Databricks Inc.
Contact Detail:
Databricks Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Services Account Executive/ Senior Engagement Manager London, United Kingdom
✨Tip Number 1
Familiarise yourself with Databricks' product offerings and their impact on digital transformation. Understanding how these services can help customers achieve their business outcomes will position you as a knowledgeable advisor during interviews.
✨Tip Number 2
Network with current or former employees of Databricks to gain insights into the company culture and expectations for the Senior Engagement Manager role. This can provide you with valuable information that can be used to tailor your approach in discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully driven service sales or managed customer relationships. Highlighting your ability to create demand and exceed quotas will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on trends in data and AI, as well as the competitive landscape. Being able to articulate how Databricks stands out in the market will show your commitment and understanding of the industry during your conversations.
We think you need these skills to ace Senior Services Account Executive/ Senior Engagement Manager London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services and Education Services. Emphasise your customer-facing roles and any specific achievements related to sales strategies and service delivery.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your background aligns with the responsibilities of a Senior Engagement Manager. Mention your experience in data and AI, and how you can help customers achieve their business outcomes.
Showcase Your Skills: Clearly outline your skills in value-based selling, program management, and customer engagement. Use specific examples to illustrate how you've successfully identified customer needs and implemented effective solutions in previous roles.
Research Databricks: Familiarise yourself with Databricks' products and services. Understanding their offerings will allow you to speak knowledgeably about how you can contribute to their mission and help customers with their digital transformation.
How to prepare for a job interview at Databricks Inc.
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Senior Engagement Manager role. Familiarise yourself with the specific service offerings and how they help customers achieve their business outcomes. This will allow you to speak confidently about how your experience aligns with the responsibilities outlined in the job description.
✨Demonstrate Value-Based Selling Skills
Since this role involves value-based selling, prepare examples from your past experiences where you successfully identified customer needs and implemented solutions that delivered measurable results. Be ready to discuss how you can apply these skills to create demand for new service opportunities.
✨Showcase Your Customer-Facing Experience
Highlight your extensive experience in customer-facing roles during the interview. Discuss specific instances where you influenced decision-making or negotiated effectively with clients, especially in the context of Professional Services and Education Services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenges in service delivery. Think of examples where you resolved delivery challenges or managed expectations effectively, as this will demonstrate your capability to lead and deliver successful outcomes.
