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For Companies At a Glance
- Tasks: Drive service sales and help customers achieve their business goals with our innovative products.
- Company: Join Databricks, a leading data and AI company trusted by top global brands.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a commitment to diversity and inclusion.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Experience in professional services and excellent customer-facing skills required.
- Other info: Opportunity for growth in a dynamic, inclusive environment.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Senior Services Account Executive / Senior Engagement Manager
London, United Kingdom
CSQ326R209
As a Senior Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include product implementation services, and training.
Responsibilities
- The SAE/EM is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota-carrying role, the Services Account Executive owns the services sales strategy by proactively creating demand for new Service opportunities and partnering with the Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.
- Collaborate with software sales account teams, and our eco-system of delivery partners
- Proactively create new Services opportunities
- Create pipeline and manage end-to-end forecasting process for Services opportunities
- Meet and exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of services to meet their needs
- Lead extended team in solutioning and scoping, and proposal development
- Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities
- Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
- Work with the sales counterpart and engage early in the sales process to understand our customer\’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
- Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
- Perform as the SAE/EM in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets
- Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
- Help resolve delivery challenges, address resource contentions, scoping issues and manage expectations
What we look for
- Extensive experience running a Professional Services and Education Services line of business
- Extensive experience in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
- Data and AI domain experience working with customers to realise business value through to production implementations
- Excellent customer-facing skills including working with Executives and other team members
- Experience articulating the value-based selling mode
- Experience identifying customer needs and implementing solutions
- Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans
- Travel is required up to 10%, more at peak times
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer\’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
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Senior Services Account Executive / Senior Engagement Manager employer: Databricks Inc.
Contact Detail:
Databricks Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Services Account Executive / Senior Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that Senior Engagement Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and recent news. This will help you tailor your responses and show that you’re genuinely interested in helping them achieve their business outcomes.
✨Tip Number 3
Practice your pitch! You need to articulate your value-based selling experience clearly. Role-play with a friend or in front of a mirror to get comfortable discussing how you can drive service adoption and customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Databricks team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Senior Services Account Executive / Senior Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Services Account Executive role. Highlight relevant experience in professional services and customer engagement, and don’t forget to showcase your data and AI domain knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers achieve their business outcomes and how your skills align with our mission at StudySmarter.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you exceed sales targets? Successfully implement a service? We want to see how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Databricks Inc.
✨Know Your Stuff
Make sure you understand Databricks' products and services inside out. Familiarise yourself with their implementation services and training offerings, as well as the value they bring to customers. This will help you articulate how you can contribute to their success.
✨Showcase Your Experience
Prepare to discuss your extensive experience in professional services and customer-facing roles. Be ready to share specific examples of how you've influenced and negotiated with clients, and how you've successfully managed service delivery and program management.
✨Understand the Customer's Needs
Demonstrate your ability to identify customer needs by preparing questions that show your understanding of their business challenges. This will position you as a trusted advisor and highlight your capability to drive value through tailored solutions.
✨Practice Value-Based Selling
Brush up on value-based selling methodologies. Be prepared to explain how you would apply this approach in your role, especially in terms of upselling and extending services. Showing that you can effectively communicate business value will set you apart.
