At a Glance
- Tasks: Provide first-line support for API users, resolving issues and enhancing onboarding.
- Company: Join Databento, a forward-thinking company in the tech industry.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on community building.
- Why this job: Be part of a dynamic team that shapes user experiences and supports developers.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Databento is seeking a dedicated first-line support engineer to assist users with API usage, onboarding, authentication, and billing during EU hours.
You’ll resolve common issues, reproduce bugs, and escalate advanced problems to engineering with clear context and logs.
You will contribute to documentation and tutorials, help grow our developer community, and communicate effectively with customers and teammates to improve the onboarding experience.
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L1 API Support Engineer - Market Data (EU/London) employer: Databento
At Databento, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As an L1 Technical Support Engineer, you will not only engage with cutting-edge technology but also have ample opportunities for professional growth through continuous learning and community involvement. Located in a vibrant tech hub, we offer competitive benefits and a supportive environment that values your contributions and encourages your development.
