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For Companies At a Glance
- Tasks: Build relationships with customers and ensure top-notch service delivery.
- Company: Join Databarracks, a dynamic IT Resilience provider in South West London.
- Benefits: Enjoy opportunities for progression, on-the-job training, and a fun team culture.
- Why this job: Make a real impact by enhancing customer experiences and developing your skills.
- Qualifications: 3-5+ years in service management, strong communication, and problem-solving skills required.
- Other info: Be part of a tight-knit team where your contributions truly matter.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs? Your role would be to ensure that our customers receive the best service in the industry.
If your current role has become routine — focused solely on keeping customers happy without deeper purpose of ensuring they receive a world class experience — we're offering something more meaningful.
We believe in unlocking potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level.
The Responsibilities
- Build personal relationships with customers at all levels within their organisation
- Ensure excellence of Service Delivery across all customers and services at all times
- Monitoring and reporting of performance of all services across all customers to the Global Services Manager and Client Services
- Identify and communicate issues and work with customers to ensure the best resolution
- Ensure any changes in Service Management are communicated to Commercial and Operational teams
- Ensure that the correct internal resources are aware and included in delivery of services
- Communicate with engineers, managers and commercial teams to ensure the effective delivery of services
- Ensure the client’s and Databarracks long term interests are met
The Candidate will be:
- Driven & innovative: You know service management isn’t just about dialling numbers. You’re comfortable analysing metrics, iterating playbooks, and continuously tweaking strategies to improve outcomes that make life easier for our customers
- People-focused & fun-loving: You can push for peak performance without sacrificing culture. You’ll be a key part of the department and wider team who people enjoy working with and learning from
- A strong communicator: you will be able to communicate effectively with both technical and non-technical stakeholders. You must be able to explain technical issues in a way that is easy to understand and be able to negotiate and resolve conflicts
- A proactive problem-solver with ability to quickly identify, understand and provide solutions to complex incidents
Skills required
- Ability to multi-task and context-switch effectively between different activities and priorities
- Ability to learn quickly and share knowledge
- Ability to prioritise workload to ensure that team targets are met
- A strong team player
- Willing to learn on the job from peers and confident to ask for help when needed
Our purpose is to ensure our customers can sleep at night. If you’re willing to ensure that happens please apply!
The Company
Databarracks is an IT Resilience managed service provider based in South West London. We do more than just protect technology – we enable our customers to get on with what they do best when the worst happens. We have grown substantially winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around.
We're a tight, focused team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.
Service Manager employer: Databarracks
Contact Detail:
Databarracks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in service management. Understanding modern outreach tactics and customer relationship management will help you stand out as a candidate who is not just focused on numbers but also on building meaningful connections.
✨Tip Number 2
Network with current or former employees of Databarracks. Engaging with them can provide you with insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service delivery in the past. Highlighting your ability to resolve conflicts and communicate effectively with both technical and non-technical stakeholders will demonstrate your fit for the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing to discuss complex incidents you've handled. Being able to articulate your thought process and the solutions you implemented will illustrate your proactive approach to service management.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, particularly any achievements related to KPIs. Use specific examples that demonstrate your ability to build relationships and deliver excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service management and how you align with the company's values. Mention your proactive problem-solving skills and your ability to communicate effectively with diverse stakeholders.
Showcase Relevant Skills: Emphasise your ability to multi-task, prioritise workload, and learn quickly. Provide examples of how you've successfully managed complex incidents and improved service delivery in previous roles.
Prepare for Interviews: If invited for an interview, be ready to discuss your past experiences in detail. Prepare to explain how you would approach building relationships with customers and resolving conflicts, as well as your strategies for continuous improvement in service management.
How to prepare for a job interview at Databarracks
✨Showcase Your People Skills
As a Service Manager, your ability to build personal relationships is crucial. Prepare examples of how you've successfully engaged with customers at various levels and resolved conflicts effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified complex issues and provided effective solutions. Highlight your proactive approach and how it benefited both the customer and your team.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. This will show your strong communication skills and ability to bridge gaps between teams.
✨Emphasise Your Adaptability
Service management often requires juggling multiple tasks. Share experiences that demonstrate your ability to multi-task and prioritise effectively, ensuring that team targets are consistently met.
