At a Glance
- Tasks: Provide proactive support for Backup as a Service customers and troubleshoot technical issues.
- Company: Join a dynamic tech company focused on data protection and customer satisfaction.
- Benefits: Enjoy private medical insurance, cycle-to-work scheme, and competitive salary.
- Other info: Full training provided with excellent opportunities for learning and career growth.
- Why this job: Become a data protection hero and make a real difference in customer experiences.
- Qualifications: 2-3 years of technical support experience and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Battersea (and remote working)
Salary: 40-50k
Benefits: Private Medical Insurance, Cycle-to-work scheme
Reports to: Service Desk Manager
Start Date: ASAP
Hours of work: Full time
Experience: 2-3 years Technical Support experience
Language: English (Required)
The Role
This is an exciting role to deliver highly engaged proactive support to our Backup as a Service customers. The role also includes a rotating duty to cover the first line to handle incoming calls and enquiries from customers and route them to the right technical specialists.
The Responsibilities
- You will be responsible for monitoring and assisting our customers with their online backup services, providing on-going pro-active and re-active support to customers.
- Help customers troubleshoot issues with their backup jobs; advise on backup best practices.
- Diagnose, troubleshoot and advise customers on the resolution of issues preventing their backups from working effectively, this could include the customer’s OSs, software applications, transport and network issues.
- Work across a range of customers of all industries and sizes providing first-class support to all.
- Manage multiple customer cases concurrently and provide regular progress updates to customers.
- Ensure that all customer-related information including case history, contact information, and installed software are kept accurate and contribute to the ongoing upkeep and expansion of our technical knowledgebase.
- Provide first line call answering and routing on a rotating duty with other technicians.
- Join the on-call rota after approximately 3-4 months.
Full training Backup software and our proprietary tools will be provided. The job requires a 37.5 hour working week of 7.5 hours per day with staggered shifts starting between 7am and 9:30am. The candidate will also be expected to join an on-call rota after approximately three months in the business (salary supplement and overtime pay will apply).
The Candidate
As a Service Desk Analyst you’ll be the voice of the company, providing a consistently excellent customer experience by promptly resolving customer and partner technical issues on a range of products and environments.
You will have at least 2-3 years of hands on technical experience including business/customer facing work on a daily basis. End users recognise you as someone who is dedicated, responsive, and always able to explain technical concepts and issues at a level that matches their understanding.
You are experienced in and an expert in at least one of the following: TCP/IP Networking, Windows Server 2012 including Active Directory, SQL Server, Microsoft Exchange, Microsoft SharePoint. Your experience in this product will include a solid understanding of the architecture, best practice implementation, common issues and how to troubleshoot them.
You are someone who thrives in an environment where time is of the essence, teamwork is key, multitasking is a way of life, and customer satisfaction is the ultimate reward.
Databarracks offers you the opportunity to become a data protection hero, working on a wide range of versions of major operating systems, across a variety of end customer environments of varying size and complexity, alongside approximately 25 other technology professionals from whom you can learn and likewise share your experience and knowledge.
Data Protection Engineer in London employer: Databarracks
At Databarracks, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and continuous learning. Located in Battersea with the flexibility of remote working, we provide our Data Protection Engineers with comprehensive training, private medical insurance, and a cycle-to-work scheme, ensuring both personal and professional growth in a supportive environment. Join us to make a meaningful impact while working alongside a team of dedicated professionals who are passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Data Protection Engineer in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Databarracks, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Databarracks
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Databarracks. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Data Protection Engineer in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Databarracks insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Databarracks that you’re committed to staying ahead in the game.
How to prepare for a job interview at Databarracks
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Databarracks to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Databarracks.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
