Data Analyst (French Speaking)

Your role at Dynatrace involves providing software intelligence to simplify cloud complexity and accelerate digital transformation. As a Data Analytics Consultant, you will work with our newest customers who are starting their Digital Experience journey with Dynatrace. You will be exposed to a variety of clients across different verticals (retail, auto, finance, travel, etc.) to help foster engagement and usage of the Dynatrace Digital Experience components.

Your main objective will be to help the customer understand why Digital Experience is critical to their monitoring strategy while assisting them in taking their first steps in Dynatrace tool usage. You will receive training to become an expert in our Digital Experience components of Synthetic Monitoring, Real User Monitoring (RUM), and Session Replay. This role requires excellent customer-facing communication skills and great collaboration skills as you work with our internal Dynatrace account teams to drive digital transformation for our customers.

Responsibilities include:

• A customer-first attitude that focuses on enablement and curiosity as you learn the unique needs of each customer.
• Becoming adept with our Digital Experience components to find important data that will help improve performance for your customers.
• Excellent prioritization and organizational skills to manage day-to-day delivery to a large and varied customer base.
• Looking for opportunities to help newer customers mature with Digital Experience and expand their usage of Dynatrace.
• Creating concise analysis and enablement deliverables for clients to highlight the value of Dynatrace.
• Focusing efforts with a consultative mindset to identify needs across varied industry verticals.

Minimum Requirements:

• Bachelor’s degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics, or related disciplines.
• 2-3 years of experience in a customer success role or data analysis consultative role, with a strong emphasis on client-facing communication and presentation expertise.
• Adept and comfortable working in a customer-facing role as a conversation and strategy leader geared toward successful outcomes.
• Fluent understanding of the French language as the customer base for this role will be primarily French.

Preferred Requirements:

• Experience in data-driven analysis - excellent at working with, understanding, and analyzing data.
• Basic understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev Tools and Webpage test.
• Familiarity with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
• Stellar conceptualization and communication skills.
• Proven ability to work under pressure and handle multiple conflicting priorities.
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades.
• Self-starter who thinks proactively and tries to develop solutions rather than wait for an answer.
• Desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels.
• Excellent organizational, problem-solving, and analytical skills with keen attention to detail.

Why you will love being a Dynatracer:

• A one-product software company creating real value for the largest enterprises and millions of end customers globally.
• Working with the latest technologies and at the forefront of innovation in tech.
• A hybrid working model that combines home and in-office work.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential and supporting you in achieving your career goals.