Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders and provide top-notch support in a dynamic environment.
- Company: Join Harvard Bioscience, a leader in life science technologies with a global impact.
- Benefits: Enjoy a supportive culture, career growth, and the chance to make a difference.
- Why this job: Be part of a mission-driven team enhancing human health through innovative research.
- Qualifications: Strong communication skills and experience in client services or similar roles.
- Other info: Collaborate with diverse teams and contribute to continuous improvement initiatives.
The predicted salary is between 30000 - 42000 £ per year.
Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and contract research organizations. With operations in North America, Europe, and China, we sell through a combination of direct and distribution channels to customers around the world. We are a publicly traded company (NASDAQ: HBIO). A career with Harvard Bioscience is more than a job – it is an experience where our employees are energized, engaged and aligned to our mission: To enhance human health by empowering researchers with precise, reliable life science techniques, support and services that accelerate discovery and development.
We value behaviors that advance our mission, strengthen our culture, and uphold scientific excellence across all regions and functions. We foster:
- Passion and Ownership – Take initiative and own our results.
- Resilience – We persevere through challenges with determination and optimism.
- Ethics – We act with honesty and accountability in everything we do.
- Collaboration – We succeed together through teamwork and respect.
- Innovation – We think boldly and drive creative solutions in support of Excellence – We strive for the highest standards in all we do.
This position is located at Biochrom, an affiliate of Harvard Bioscience, a long-established global company that has been developing scientific products and is in Cambridge, United Kingdom.
THE OPPORTUNITY
As part of this global organization, the client services function plays a key role in ensuring smooth and efficient order processing, accurate communication, and excellent customer support and will office in our Cambridge, UK office. Reporting to the Manager, Client Services EMEA, the Client Services Coordinator is responsible for the complete handling of incoming customer orders and related administrative processes. The role will cover all activities involved in the receipt and processing of customer orders, ensuring they are managed efficiently, accurately, and in alignment with internal procedures. Using the Company's ERP system, the coordinator ensures timely, error-free order processing to support a seamless customer experience.
Essential Job Functions
- Order Processing & Coordination
- Receive, record and process international customer orders using Navision.
- Issue order confirmations and maintain accurate documentation.
- Coordinate delivery dates with production and purchasing teams.
- Monitor deadlines and follow up to ensure commitments are met.
- Coordinate any additional costs (e.g. shipping and discounts) with sales team.
- Handle customer complaints professionally and efficiently.
- Customer Communication and Support
- Act as a key point of contact for customers and sales partners worldwide.
- Provide clear, friendly, and reliable communication throughout the order cycle.
- Ensure customer queries and issues are resolved promptly.
- Data Management & ERP Administration
- Maintain accurate data in Navision, including creating new entries and updating existing records.
- Support ongoing data quality and system accuracy.
- Collaboration & Internal Support
- Work closely with cross-functional teams including production, purchasing, sales, marketing, R&D, IT and finance.
- Ensure smooth workflow and timely exchange.
- Participate in continuous improvement initiatives where relevant.
Skills and Abilities Required
- Bonus skills and experience: Navision ERP, Sales Force.
- Completed traineeship.
- Good knowledge of common IT tools (Microsoft suite, Excel, Word).
- ERP knowledge.
- Strong communication skills and the ability to work effectively with internal and external stakeholders.
- Very good written English.
- Experience in a Client Services role or comparable role working with customers.
- Team-oriented mindset.
- High resilience and flexibility to complete tasks in a timely manner.
- Friendly, calm and objective.
- Professional, reliable and organized approach to work.
Client Services Coordinator, EMEA employer: Data Sciences International (DSI)
Contact Detail:
Data Sciences International (DSI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets their mission and values.
✨Tip Number 3
Practice your communication skills. Whether it’s answering questions or discussing your experience, being clear and confident can make a huge difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Client Services Coordinator, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Services Coordinator role. Highlight relevant experience, especially in order processing and customer communication, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how your skills align with our mission at Harvard Bioscience. Keep it friendly and professional!
Showcase Your Skills: Don’t forget to mention your IT skills, especially with tools like Navision and Microsoft Office. We love seeing candidates who are tech-savvy and can manage data effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Data Sciences International (DSI)
✨Know the Company Inside Out
Before your interview, take some time to research Harvard Bioscience and its mission. Understand their products, services, and the role they play in enhancing human health. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Client Services Coordinator, you'll be the face of the company for many customers. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to communicate clearly and maintain professionalism under pressure.
✨Familiarise Yourself with ERP Systems
Since the role involves using Navision ERP, it’s beneficial to brush up on your knowledge of ERP systems. If you have experience with Navision or similar software, be ready to discuss how you've used it to manage orders or data effectively.
✨Emphasise Team Collaboration
Collaboration is key in this role, so think of instances where you've worked closely with cross-functional teams. Be prepared to discuss how you’ve contributed to team success and how you handle challenges when working with others.