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- Tasks: Coordinate customer programmes and ensure smooth delivery across teams.
- Company: Join Data Literacy Academy, a leader in data education.
- Benefits: Competitive salary, performance bonus, and remote work with onsite accommodation covered.
- Why this job: Make a meaningful impact by transforming how organisations use data.
- Qualifications: 1-3 years in Customer Success or Programme Coordination; strong organisational skills.
- Other info: Great career growth opportunities in a dynamic, high-growth environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Fully Remote, with Monthly 2-Day Onsite (Birmingham – Accommodation Covered)
Reports to: Director of Customer Experience and Operations
Salary: Competitive + Performance Bonus
About Data Literacy Academy
At Data Literacy Academy, our mission is to make organisations truly data-literate at every level of the business. We do this through two powerful delivery methods:
- Live Online Education – delivered through a change management lens to embed data culture and measurable business impact.
- OnDemand Platform – a SaaS-based e-learning solution that scales data literacy across entire organisations, supported by robust change management frameworks to ensure adoption.
About the Role
As a Customer Progression Executive (CPE), you will be the operational heartbeat of our customer delivery and success motion. You'll ensure our programmes run smoothly, coordinating activities across all customer experience teams to maintain momentum, quality, and alignment throughout the lifecycle of an engagement. This role is ideal for someone who thrives on structure, precision, and accountability, ensuring commitments are met, communication is clear, and our clients experience excellence in every interaction.
Key Responsibilities
- Programme Coordination: Coordinate programme activities, milestones, and deliverables across internal teams (Delivery, Customer Success, Operations, Education, Learner Success). Maintain accurate programme documentation, including project plans, timelines, and risk logs. Monitor progress and proactively flag potential delays or dependencies.
- Customer Enablement Support: Ensure all internal stakeholders are clear on next steps, deliverables, and timelines. Support in preparing key documentation, reports, summaries, and communication materials for clients.
- Operational Excellence: Maintain CRM and project tools (e.g., HubSpot, Asana) for visibility and data accuracy across accounts. Track operational KPIs such as milestone completion, delivery satisfaction, and issue resolution rates. Support implementation of process improvements to enhance delivery consistency and customer experience.
- Cross-Functional Collaboration: Act as a conduit between Customer Success and Delivery Managers and Customer Account Executives, ensuring growth and delivery are maintained. Coordinate with Marketing and Learning Design teams to ensure content and communication materials meet client delivery needs.
- Continuous Improvement: Contribute to developing playbooks and templates that standardise operational excellence. Identify and recommend opportunities to streamline processes and improve delivery efficiency.
Traits & Behaviours
- Operationally Excellent: Highly organised, dependable, and detail-oriented in managing multiple programmes simultaneously.
- Delivery-Focused: Committed to execution quality, timeliness, and client satisfaction.
- Collaborative: Works fluidly across teams and with senior client stakeholders.
- Clear Communicator: Exceptional written and verbal communication skills.
- Proactive & Structured: Anticipates needs, builds systems for clarity, and ensures follow-through.
- Adaptable: Thrives in a dynamic, fast-paced, high-growth environment.
Experience Required
- 1-3 years in Customer Success, Programme Coordination, Delivery, or Project Support roles.
- Experience supporting enterprise clients or large-scale programme delivery.
- Skilled in CRM and project tools (HubSpot, Asana, etc.).
- Comfortable engaging with senior stakeholders and cross-functional teams.
- Strong organisational and prioritisation skills with a focus on quality and execution.
Why Join Us
- Meaningful Impact: Help global enterprises transform how their people think about and use data.
- Operational Excellence: Be part of the team that ensures the seamless delivery of our programmes.
- High Exposure: Work with executives and enterprise leaders on impactful, high-visibility initiatives.
- Career Growth: Build a foundation for future roles in Delivery Operations, Programme Management, or Customer Success leadership.
Customer Progression Associate employer: Data Literacy Academy
Contact Detail:
Data Literacy Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Progression Associate
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your communication skills. Whether it’s through mock interviews or casual conversations, being clear and confident will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Customer Progression Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Progression Associate role. Highlight your experience in customer success and programme coordination, and show us how your skills align with our mission at Data Literacy Academy.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your writing abilities. Keep it concise, professional, and engaging – we want to see how you can convey information effectively!
Highlight Your Organisational Skills: We’re looking for someone who’s highly organised and detail-oriented. Use examples from your past experiences to illustrate how you’ve successfully managed multiple programmes or projects simultaneously.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Data Literacy Academy
✨Know the Company Inside Out
Before your interview, dive deep into Data Literacy Academy's mission and values. Understand how they aim to make organisations data-literate and be ready to discuss how your skills align with their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Organisational Skills
As a Customer Progression Associate, being organised is key. Prepare examples from your past roles where you successfully managed multiple projects or programmes. Highlight your use of tools like HubSpot or Asana to keep everything on track, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Exceptional communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully, demonstrating your ability to engage with senior stakeholders effectively.
✨Be Proactive in Your Approach
Demonstrate your proactive nature by discussing times when you anticipated challenges and took steps to address them before they became issues. This aligns perfectly with the role's requirement for someone who thrives in a dynamic environment and can maintain momentum in customer engagements.
