At a Glance
- Tasks: Lead customer success and programme delivery with precision and impact.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Thriving environment that values ownership, attention to detail, and adaptability.
- Why this job: Make a real difference by managing complex projects and building strong relationships.
- Qualifications: 3+ years in project delivery or customer success with excellent communication skills.
The predicted salary is between 55000 - 65000 £ per year.
As a
Customer Success & Delivery Manager (CSDM) , you are the orchestrator of customer success and programme delivery.
You'll lead the planning, coordination, and execution of our programmes, ensuring strategic alignment and operational excellence across every account you touch.
This role suits someone who is meticulous, quietly confident, and thrives on ownership and precision.
You're the calm in the storm - able to manage complex projects, navigate internal dynamics with finesse, and ensure outcomes are met without ego or noise.
Your focus is impact, not applause.
Key Responsibilities
- Own end-to-end delivery of enterprise learning programmes
- Work cross-functionally to align internal resources to delivery milestones
- Collaborate with Customer Account Executives to scope programmes that are achievable and aligned with team capacity
- Develop delivery plans and track progress using project management tools
- Manage internal and external stakeholder expectations with clarity and consistency
- Run regular check-ins with customer stakeholders to ensure alignment and remove blockers
- Anticipate risks and resolve issues before they escalates
- Conduct programme retros and feed insights into playbooks and delivery processes
- Own documentation and reporting for programme progress and success metrics
- Uphold delivery excellence by continuously improving systems, templates, and processes
- Enable commercial growth through documentation support and ownership
- Build trusted relationships both internally and externally, acting as liaison between subject matter experts and customer needs / enquiries
- High conscientiousness and ownership mindset
- Exceptional attention to detail; nothing slips through the cracks
- Highly diplomatic in cross-functional work
- Assertive when needed, but calm under pressure
- Prioritisation master; thrives in complexity without overwhelm
- Action-oriented; focused on execution, not theory
- Appreciates process and structure, but strong capability to adapt and flex for growth
Experience Required
- 3+ years in programme/project delivery, customer success, or operations
- Proven experience delivering complex B2B initiatives or services
- Deep experience managing internal dependencies and stakeholder alignment
- Use of project tools (e. g. Asana, Notion, Trello, )
- Experience leading customer meetings and managing expectations
- Excellent communication, planning, and execution skills
Customer Success & Delivery Manager in Birmingham employer: Data Literacy Academy Ltd
As a Customer Success & Delivery Manager at our company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer comprehensive benefits, including flexible working arrangements and opportunities for professional advancement, all within a collaborative environment that values your contributions and encourages innovation. Join us in a location that fosters creativity and connection, making it an ideal place for those seeking meaningful and rewarding employment.
