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For Companies At a Glance
- Tasks: Support DDN's top customers with AI data storage solutions and resolve technical issues.
- Company: Join DataDirect Networks, a leader in AI and high-performance data storage for over 20 years.
- Benefits: Enjoy remote work options, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact in AI infrastructure while working with cutting-edge technology and passionate professionals.
- Qualifications: 7+ years in a technical support role with expertise in S3-compliant object storage and Linux.
- Other info: Be part of a diverse team committed to innovation and customer success.
The predicted salary is between 48000 - 72000 £ per year.
Overview
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world\’s most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.
\”DDN\’s A3I solutions are transforming the landscape of AI infrastructure.\” – IDC
\”The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments\” – Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA
DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.
Job Description
As a Sr Designated Support Engineer at DDN Storage, you will be responsible for delivering the \”premier experience\” for DDN\’s most demanding customers. We\’re looking for team members who bring both deep technical knowledge and a dedication to customer intimacy to deliver a world-class support experience.
The essential duties and responsibilities include but are not limited to:
- Provide premier service and support to DDN\’s largest and most critical customers
- Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations
- Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities
- Create test plans and procedures for customer upgrades and maintenance
- Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)
- Work with DDN Education on training engagements and opportunities for improvement
- Help develop and maintain internal support tools (SW)
- Occasional travel and on-site work
- Participate in on-call rotations with short response times
This employee must have considerable knowledge operating and/or supporting high-speed, large scale distributed storage solutions, ideally multi-protocol environments covering POSIX, block, and object storage (e.g., S3 compliant).
Minimum Requirements:
- Must have 7+ years\’ experience in a similar technical role supporting production environments
- Experience supporting solutions post-sale
- Proven in-depth technical knowledge and problem analysis skills
- Excellent customer interfacing skills
- Solutions orientated with an aptitude from analytical thinking and problem solving
- Proven skills and a solid team player
- Good verbal and written communication skills (English, second language beneficial)
- Must be comfortable leading technical conversations with customers to drive problem resolution
Essential Technical Requirements:
- 7+ years of experience working with S3-compliant object storage or similar technologies
- A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)
- Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking
- Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)
Preferred Technical Requirements:
- Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)
- Experience with Lustre or other parallel file system at scale
- Experience managing multi-tenant storage environments
- Experience with Prometheus, Grafana, and Log Aggregation
- Experience with Kubernetes or other container orchestration technologies
- Experience with Docker Compose
- Experience with Spark
- Experience working with AI pipelines and technologies
- Experience developing administrative scripts in Python, Perl, Bash, or similar language
- Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)
- Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
- Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)
DDN
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation – Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving – Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative – Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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Support Engineer - AI Object Storage Expert (S3, Ceph) employer: Data Direct Networks
Contact Detail:
Data Direct Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - AI Object Storage Expert (S3, Ceph)
✨Tip Number 1
Familiarise yourself with DDN's A3I solutions and their impact on AI infrastructure. Understanding how these technologies transform data management will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your technical knowledge of S3-compliant object storage and related technologies. Being able to discuss your experience with these systems confidently will demonstrate your expertise and suitability for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-world examples. Think of specific instances where you've successfully resolved complex issues, as this will highlight your ability to deliver a premier support experience.
✨Tip Number 4
Network with current or former DDN employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Support Engineer - AI Object Storage Expert (S3, Ceph)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting production environments, particularly with S3-compliant object storage or similar technologies. Use specific examples to demonstrate your technical knowledge and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and data storage innovation. Mention how your background aligns with DDN's commitment to customer success and innovation. Be sure to include specific instances where you've delivered exceptional support to demanding customers.
Showcase Technical Skills: Clearly outline your technical expertise in areas such as Linux, TCP/IP networking, and multi-protocol storage systems. If you have experience with tools like Prometheus, Grafana, or Kubernetes, make sure to highlight these as they are relevant to the role.
Demonstrate Customer-Centric Approach: Provide examples of how you've built trustworthy relationships with customers and exceeded their expectations. This could include instances where you managed competing priorities or created test plans for upgrades and maintenance.
How to prepare for a job interview at Data Direct Networks
✨Showcase Your Technical Expertise
Make sure to highlight your experience with S3-compliant object storage and any relevant technologies. Be prepared to discuss specific projects where you've successfully implemented or supported these systems, as this will demonstrate your deep technical knowledge.
✨Demonstrate Customer-Centricity
Since the role focuses on delivering a premier support experience, share examples of how you've built relationships with customers in previous roles. Discuss how you’ve gone above and beyond to meet their needs and resolve issues quickly.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical challenges. Prepare by thinking through common issues related to high-speed, large-scale distributed storage solutions and how you would approach solving them.
✨Familiarise Yourself with DDN's Innovations
Research DDN's A3I solutions and understand their impact on AI infrastructure. Being knowledgeable about the company's products and innovations will show your genuine interest in the role and help you align your answers with their mission.
