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- Tasks: Join DDN as a Senior Designated Support Engineer, solving complex customer issues with cutting-edge technology.
- Company: DDN is a global leader in AI and data storage, transforming industries with innovative solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact in AI infrastructure while working with passionate professionals in a dynamic environment.
- Qualifications: 7+ years in a technical role, strong problem-solving skills, and expertise in Lustre or similar filesystems required.
- Other info: This role includes some travel and on-call responsibilities, perfect for those who thrive in fast-paced settings.
The predicted salary is between 48000 - 72000 £ per year.
Overview
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world\’s most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.
\”DDN\’s A3I solutions are transforming the landscape of AI infrastructure.\” – IDC
\”The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments\” – Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA
DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.
Job Description
As a Sr Designated Support Engineer at DDN Storage, you will be responsible for delivering a \’pristine experience on DDN\’s technologies\’ by utilizing your technical expertise, understanding the customer ecosystem, to solving customer\’s most demanding business needs. We are looking for highly skilled, well rounded technical resources to cover our most demanding customers.
Duties and Responsibilities:
The essential duties and responsibilities include but are not limited to:
- Ability to work Flexible Weekly shifts, which may include weekends.
- Focused on DDN\’s largest and most critical customers
- Expected to work directly with customer administrative staff to solve issues
- Must be willing to quickly engage with customers to resolve problems
- Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction.
- Create test plans and procedures for customer upgrades and troubleshooting.
- Work with engineering for enhancing product quality using customer feedback and use cases.
- Review product documentation, both for internal and external customer needs.
- Work with the DDN Education team to provide training where needed.
- Assist in development/maintenance of internal tools.
- Demonstrate a thorough technical understanding of clients\’ needs.
- Clearly communicate complex technical topics to the varied knowledge levels of customers.
- Develop positive and trustworthy relationships with customers.
- Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
- While this is a remote working position, it does require some travel and occasion customer on-site working.
- As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation
This employee must have considerable knowledge of parallel file system operations, disk-based storage systems, operating systems (mostly Linux), networking and troubleshooting technique. Required are strong communication skills, including; ability to connect with customers via phone, virtual meetings and in written correspondences.
Minimum Requirements:
- Must have 7+ years\’ experience in a similar technical role.
- Experience supporting post-sales efforts is essential to success in this position.
- Proven in-depth technical knowledge and problem analysis skills.
- Excellent customer interfacing skills.
- Solutions orientated with an aptitude from analytical thinking and problem solving.
- Proven skills and a solid team player.
- Good verbal and written communication skills (English, second language beneficial).
Essential Technical Requirements
- 7+ years of experience working with Lustre or similar Parallel Filesystems; administration/implementation/support.
- Strong knowledge of Linux architecture and fundamentals.
- Good understanding of the technical fundamentals of the system infrastructure including
- Storage systems
- Linux operating system
- Networking
- Parallel file systems
- Demonstrable understanding of data storage concepts: RAID/Erasure Coding, block storage, parallel file systems, etc.
- Understanding of networking concepts: Infiniband, Ethernet, IP, TCP, routing, etc.
Preferred Technical requirements include:
- Other parallel filesystems such as SpectrumScale or StorNext
- Experience developing and debugging shell and Python, BASH or Perl scripts
- Networking (InfiniBand and Ethernet Definite Plus)
- Experience working with NAS protocols: NFS, CIFS, SMB, S3, FTP, sftp
- Experience working with authentication protocols (ActiveDirectory, LDAP)
- Extensive experience in debugging and troubleshooting Infiniband and Ethernet networks.
- Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS,)
- Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
- Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark,)
DDN
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation – Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving – Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative – Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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Senior Designated Support Engineer - Lustre / PFS employer: Data Direct Networks
Contact Detail:
Data Direct Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Designated Support Engineer - Lustre / PFS
✨Tip Number 1
Familiarise yourself with Lustre and other parallel file systems. Since the role requires extensive knowledge in this area, being able to discuss your experience and understanding of these technologies during interviews will set you apart.
✨Tip Number 2
Brush up on your Linux skills, as a strong foundation in Linux architecture is essential for this position. Consider working on personal projects or contributing to open-source projects that involve Linux to showcase your expertise.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of specific examples where you've successfully resolved complex technical issues, especially in customer-facing situations, as this will highlight your capability to handle the demands of the role.
✨Tip Number 4
Network with professionals in the AI and data storage sectors. Engaging with industry peers can provide insights into the company culture at DDN and may even lead to referrals, increasing your chances of landing an interview.
We think you need these skills to ace Senior Designated Support Engineer - Lustre / PFS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in Lustre or similar parallel filesystems. Emphasise your technical skills and any customer-facing roles you've held, as this position requires strong communication and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and data storage innovation. Mention specific projects or experiences that demonstrate your ability to solve complex problems and work with critical customers, aligning your skills with DDN's mission.
Showcase Technical Expertise: When detailing your technical skills, be specific about your experience with Linux architecture, networking concepts, and any relevant programming languages. Use examples from your past roles to illustrate your proficiency and problem-solving capabilities.
Highlight Customer Interaction Experience: Since this role involves direct customer engagement, include examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate complex technical topics clearly and build positive relationships with clients.
How to prepare for a job interview at Data Direct Networks
✨Showcase Your Technical Expertise
As a Senior Designated Support Engineer, you'll need to demonstrate your in-depth knowledge of Lustre and parallel file systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as well as your experience with Linux architecture and networking concepts.
✨Communicate Clearly and Effectively
This role requires excellent communication skills, especially when explaining complex technical topics to customers with varying levels of understanding. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with clients in the past.
✨Demonstrate Problem-Solving Skills
Highlight your ability to identify problems and implement effective solutions. Prepare to discuss specific instances where you've tackled challenging issues, particularly in high-pressure situations, and how your analytical thinking led to successful outcomes.
✨Emphasise Customer-Centricity
Since this is a customer-facing role, it's crucial to show that you understand the importance of building positive relationships with clients. Share examples of how you've gone above and beyond to ensure customer satisfaction and how you approach understanding their needs.
