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- Tasks: Be the voice of our customers, ensuring they receive top-notch support and solutions.
- Company: Join a leading AI and data storage innovator with a strong commitment to customer success.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact in AI and data management while building strong customer relationships.
- Qualifications: 5+ years of experience, strong communication skills, and project management abilities.
- Other info: Dynamic work environment with a focus on innovation and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.
DDN's A3I solutions are transforming the landscape of AI infrastructure. DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.
The Customer Advocacy Manager function is a customer facing role that is, at its core, focused on being a single point of contact for our most strategic customers for all things support related. This position is responsible for driving accountability and customer outcomes. The candidate must be able to manage customer expectations in stressful situations, coordinate support activities to delight the customer, escalate internally and with the customer when required, provide guidance and generate and report status and metrics for internal and customer use cases.
As the single point of contact for the customer, the CAM must build strong relationships internally to DDN as well as with the customer. The customer will rely on the person in this role to ensure a smooth and satisfying support experience every time.
Key Responsibilities- Act as the conduit of communication between the customer and DDN Technical Support
- Be the customer advocate; be familiar with product roadmaps, support processes, product enhancement processes to be able to become a trusted advisor
- Be aware always of the state and status of your customer’s support cases
- Interface with other DDN organizations (Operations, Logistics, Engineering, etc.) as needed to manage required actions/communications/resolutions
- Plan and manage maintenance windows with the customer to ensure necessary repairs and upgrades are handled within the downtime window
- Manage escalations either from the customer or from DDN Technical Support
- Monitor the support cases for the customer and in some situations monitor the customer systems and generate cases when necessary
- Communicate case status when appropriate
- Generate monthly metrics and communicate to the appropriate audience
- Assist in the preparation of Quarterly Business Reviews if the customer requests them
- In general ensure a smooth experience for the customer
- +5 years of experience
- Strong communication skills
- Strong Microsoft Office capabilities – Word, Excel and PowerPoint
- Familiarity with Oracle and Agile
- A minimum of a Bachelor’s degree
- Experience in managing challenging customers
- SFDC experience
- Ability to assemble and interpret large amounts of data
- Project management skills
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Customer Advocacy Manager in London employer: Data Direct Networks
Contact Detail:
Data Direct Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocacy Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DDN on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Advocacy Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into DDN's products and services. Understand their AI solutions and how they impact customer success. This knowledge will help you demonstrate your passion for the company and show that you're ready to advocate for their customers.
✨Tip Number 3
Practice your communication skills! As a Customer Advocacy Manager, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch and ensure you can handle those tricky customer scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the DDN team. So, get your application in and let’s make this happen!
We think you need these skills to ace Customer Advocacy Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience that aligns with the Customer Advocacy Manager role. We want to see how your skills can directly contribute to our mission at DDN!
Showcase Your Communication Skills: Since this role is all about being the go-to person for our customers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Problem-Solving Experience: We love self-starters who can tackle challenges head-on! Share examples of how you've successfully managed difficult situations or resolved customer issues in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at DDN.
How to prepare for a job interview at Data Direct Networks
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding DDN's customer base and their needs. Familiarise yourself with the company's products and how they impact customer success. This will help you demonstrate your ability to be a strong advocate for customers during the interview.
✨Showcase Your Communication Skills
As a Customer Advocacy Manager, communication is key. Prepare examples of how you've effectively communicated with challenging customers in the past. Highlight your ability to manage expectations and resolve conflicts, as this will show your potential employer that you can handle stressful situations with ease.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will illustrate your systematic approach to problem-solving, which is crucial for the role.
✨Prepare for Metrics and Reporting Questions
Since the role involves generating and reporting metrics, brush up on your experience with data interpretation and reporting. Be prepared to discuss how you've used metrics to drive customer outcomes in previous roles. This will show that you're not just about relationships but also about delivering measurable results.
